3 months ago after repeatedly phoning CS's regarding slow BB,V04 erros on Vision-intermittant disconnections BT agreed to investigate the problem.
#they sent an engineer to my house and he replaced the faceplate on the main socket and installed a new cable running from the socket to my Hub 2,ran various tests that he wouldn't elaborate on except to say he was seeing FCC errors "off the scale".
However after he left,whatever he did my BB speed increased from 4 meg to 8.5 meg now 3months on the speed has dropped back to 3-4 meg (depending on time of day,slower during the day)and the V04 errors have resurfaced.
After complaining again,threatening to terminate my contract etc the CS Techy ran through the usual process of elimination and told me to leave my hub on for 48 hours while they ran tests.Again he wouldn't tell me which tests and what kinds of results he was looking for.
My feeling on this is that he was fobbing me off and it is BT's unofficial policy to gradually decrease customers speeds to the point of there tollerance ie when they phone up an complain at which point they reset their speed ans start again.
I ask myself why should i pay the same for the 8 meg i was getting 3 months with no errors as i am now for half the speed or worse with at times unwatchable BTVison?
FYI her are my hub stats:
2 things confuse me about these results-firstly the speed is showing 6.8 meg,yet BT speedtester shows 3.4 and as i said my hub has been on for almost 3 dayss now but the Connection time is only just over 1 day.
Oh and 1 fianl thing,I'm fairly sure it said "Fast" instead of of "interleaved" afew days ago,why would this change ?
Solved! Go to Solution.
Hi you curently have a 6.8mb connection interleaving has come on automatically because of the number of errors on your connection could you please post the results of the full bt speedtest and also connect your hub to the test socket and repost the hubstats after about 30 minutes so we can see if there are any problems with your internal wiring could you also try the quiet line test dial 17070 option 2 and post back the resuls as well it should be totally silent
Thank you for your support and here are the Speedtester reults as you requested.....................
Ypur actual connection speed is correct for your distance from the exchange, you just have to leave things alone and wait to be moved up to the next IP profile.
You therortical connection speed is 6400Kbs, based on your line attenuation of 46.6dB
Thank you for your input and taking the time to help me out but one haas to wonder why CS's couldn't just tell me this in the first place.