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Aspiring Contributor
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Message 1 of 9

Fed up with speed and connection issues since exchange issues

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Last Monday BT done some upgrade work at our local exchange.  From that point onwards we have had speed and connection issues.

 

I use a Belkin G Router rather that the Homehub some that we can run a printer through it and that is plugged in to telephone socket via an extension.  But before we blame any of that we have gone back to the Homehub2 so we could see the difference and there is very little.

 

We live in the countrside so broadband speeds are not great in any case.  About 1.8 mg I guess but we have always had no problems.  It was good enough for us and we could watch Iplayer.

 

I was getting fed up with drop outs and speed and yestereday an Openreach guy came out tested everything could not find any problems apart from speed.  He made some calls and was told our band width had been capped.  He had that removed and yesterday evening speed was a bit better.

 

Today just as bad again.

 

Details from router:

  

Date/Time          January 25 2012 , 21 : 14 : 25       

Version Info      

Runtime Code version   F5D7633-4Av1_UK_1.00.009

Boot Code Version          1.0.37-5.15

Hardware Version           V1.0J3

ADSL Modem Code Version        A2pB015c6

ADSL     

Type     

 

Status   No Defect

                Downstream      Upstream

Data rate             287         440

Noise margin     32.3        18.6

Output power   14.8        12.7

Attenuation       58.5      28.9

 

 

Figures from speedtester BT

 

Download speed: 180  Kps

acceptable range speeds is 100 - 250 Kps

DSL  Connection rate 286 Kps (DOWN_STREAM)  440Kps (UP_STREAM)

 

Upstream Test

 

Upload Speed 346 kps

Upstream Profile 440Kps

 

Any help would be appreciated

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Fed up with speed and connection issues since exchange issues

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welcome to the forum

 

can you connect direct to the test socket rather that using a socket with an extension.  this will give the best connection and eliminate any problems that may be caused by your internal wiring.  if you do use the test socket can you post new stats.

 

can you try the quiet line test  dial 17070 option 2  should hear nothing and best with corded phone   if cordless then dull hum normal

 

 



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Aspiring Contributor
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Message 3 of 9

Re: Fed up with speed and connection issues since exchange issues

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The engineer tested all the wiring when he came and said all was fine
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Distinguished Sage
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Message 4 of 9

Re: Fed up with speed and connection issues since exchange issues

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it's up to you if you make the change to the test socket but extension cable can often cause noise problems with your connection.  your noise margin is 30+ and normal is about 6



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Distinguished Sage
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Message 5 of 9

Re: Fed up with speed and connection issues since exchange issues

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Hi Welcome to the forums
Your high noise margin  will have a major impact  on your speed 

 

If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it

Click on More Details and then post the full results.Test Socket.jpg
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

Then someone here may be able to help and offer more advice.


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Aspiring Contributor
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Message 6 of 9

Re: Fed up with speed and connection issues since exchange issues

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Ok I have pu BT Hub into test sock and plugged my laptop into hub with ethernet cable.

 

Speedteter results

 

Test1 comprises of two test

1. Best Effort Test:  -provides background information

 Download  Speed

 231 Kbps

  

0 Kbps 250 Kbps

Max Achievable Speed

 Download speedachieved during the test was - 231 Kbps

 For your connection, the acceptable range of speeds is 100-250 Kbps.

 Additional Information:

 Your DSL Connection Rate :288 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)

 IP Profile for your line is - 253 Kbps

 

2. Upstream Test:  -provides background information.

 

 Upload Speed

 351 Kbps

  

0 Kbps 440 Kbps

Max Achievable Speed

 

>Upload speed achieved during the test was - 351 Kbps

 Additional Information:

 Upstream Rate IP profile on your line is - 440 Kbps

 

 

 

And reading from router

 

 

Connection time  0 days, 0:03:53

Downstream 288 Kbps

Upstream 440 Kbps

ADSL settings

VPI/VCI  0/38

Type  PPPoA

Modulation ITU-T G.992.3

Latency type     Interleaved

Noise margin (Down/Up)  31.0 dB / 22.1 dB

Line attenuation (Down/Up) 52.5 dB / 28.4 dB

Output power (Down/Up 0.0 dBm / 12.9 dBm

 

Look forward to hearing from you

 

 

 

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Distinguished Sage
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Message 7 of 9

Re: Fed up with speed and connection issues since exchange issues

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Hi your noise margin is very high at 31db normal default is 6db once you have maintained 3 days stable you can contact the forum mods and ask them to take you out of the banding this will increase your speed this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based BT specialist team who have a good record at getting problems solved

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Distinguished Sage
Distinguished Sage
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Message 8 of 9

Re: Fed up with speed and connection issues since exchange issues

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with all the dropping of connection you have suffered the exchange has put your line in a banded profile hence why speed 287/288 as it was before the test socket.  you now need to leave the router connected 24/7 for 3+ days and the banding should be released and your speed should increase and noise margin drop.

 

if you get 3+ days and banding not released then contact mods who will organise assistance  http://bt.custhelp.com/app/contact_email/c/4951



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Aspiring Contributor
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Message 9 of 9

Re: Fed up with speed and connection issues since exchange issues

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thanks guys I will give it a try
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