Last Monday BT done some upgrade work at our local exchange. From that point onwards we have had speed and connection issues.
I use a Belkin G Router rather that the Homehub some that we can run a printer through it and that is plugged in to telephone socket via an extension. But before we blame any of that we have gone back to the Homehub2 so we could see the difference and there is very little.
We live in the countrside so broadband speeds are not great in any case. About 1.8 mg I guess but we have always had no problems. It was good enough for us and we could watch Iplayer.
I was getting fed up with drop outs and speed and yestereday an Openreach guy came out tested everything could not find any problems apart from speed. He made some calls and was told our band width had been capped. He had that removed and yesterday evening speed was a bit better.
Today just as bad again.
Details from router:
Date/Time January 25 2012 , 21 : 14 : 25
Runtime Code version F5D7633-4Av1_UK_1.00.009
Boot Code Version 1.0.37-5.15
Hardware Version V1.0J3
ADSL Modem Code Version A2pB015c6
Status No Defect
Data rate 287 440
Noise margin 32.3 18.6
Output power 14.8 12.7
Attenuation 58.5 28.9
Figures from speedtester BT
Download speed: 180 Kps
acceptable range speeds is 100 - 250 Kps
DSL Connection rate 286 Kps (DOWN_STREAM) 440Kps (UP_STREAM)
Upload Speed 346 kps
Upstream Profile 440Kps
Any help would be appreciated
Solved! Go to Solution.
welcome to the forum
can you connect direct to the test socket rather that using a socket with an extension. this will give the best connection and eliminate any problems that may be caused by your internal wiring. if you do use the test socket can you post new stats.
can you try the quiet line test dial 17070 option 2 should hear nothing and best with corded phone if cordless then dull hum normal
it's up to you if you make the change to the test socket but extension cable can often cause noise problems with your connection. your noise margin is 30+ and normal is about 6
Hi Welcome to the forums
Your high noise margin will have a major impact on your speed
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
Ok I have pu BT Hub into test sock and plugged my laptop into hub with ethernet cable.
Test1 comprises of two test
1. Best Effort Test: -provides background information
0 Kbps 250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 231 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Your DSL Connection Rate :288 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 253 Kbps
2. Upstream Test: -provides background information.
0 Kbps 440 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 351 Kbps
Upstream Rate IP profile on your line is - 440 Kbps
And reading from router
Connection time 0 days, 0:03:53
Downstream 288 Kbps
Upstream 440 Kbps
Modulation ITU-T G.992.3
Latency type Interleaved
Noise margin (Down/Up) 31.0 dB / 22.1 dB
Line attenuation (Down/Up) 52.5 dB / 28.4 dB
Output power (Down/Up 0.0 dBm / 12.9 dBm
Look forward to hearing from you
Hi your noise margin is very high at 31db normal default is 6db once you have maintained 3 days stable you can contact the forum mods and ask them to take you out of the banding this will increase your speed this is a link to them
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
with all the dropping of connection you have suffered the exchange has put your line in a banded profile hence why speed 287/288 as it was before the test socket. you now need to leave the router connected 24/7 for 3+ days and the banding should be released and your speed should increase and noise margin drop.
if you get 3+ days and banding not released then contact mods who will organise assistance http://bt.custhelp.com/app/contact_email/c/4951