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Contributor
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Message 1 of 23

Fed up with speed issues

Hello,

 

Ever since I got infinity 2 I have had issues with the spped dropping. No one from bt has ever followed the issue through.

 

When i first got it i was getting speeds of around 70mbps download. My IP line profile was at 76mbps. It then dropped over the next few months to around 60 to 65mbps.

 

Along with this, i often check the speed using the bt wholesale speedcheck, and it is often sitting at around 20mbps, if i disconnect my laptop and reconnect it jumps back up to where it was.

 

In addition to this my IP line profile has now dropped in the last week to 51mbps, which is now where my max download speed sits.

 

why would my IP profile spped suddenly drop by 25mbps???

 

Why cant my speed stay consistent so i dont have to keep diconnecting??

 

And please could a enginner phone, from the uk. I have one over the issue with different people from india about 5 times and gave up, they dont really know any more than me, no dicrespect meant, they are only trying to do there job.

 

Please please please, i am seriosly thinking of changing if this isnt sorted.

 

Greg

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Distinguished Sage
736 Views
Message 2 of 23

Re: Fed up with speed issues

Can you run this checker and post back a screen shot of the results

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

As you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
Distinguished Sage
Distinguished Sage
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Message 3 of 23

Re: Fed up with speed issues

your previous posts a few weeks ago the problem was low speed on wifi  did you sort that by changing channel or is this a continuation?



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Contributor
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Message 4 of 23

Re: Fed up with speed issues

Thank you, I will do that now.

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Contributor
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Message 5 of 23

Re: Fed up with speed issues

hello,

 

it is more than i wifi issue, its the same if i have a wired connection. ut yes, same issue as previos posts.

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Contributor
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Message 6 of 23

Re: Fed up with speed issues

See attached screenshots. I have also attached a screenshot of some results i got a week or so ago, this is what i was getting.

Capture 4.JPGCapture 2.JPGpic 1.JPGCapture 3.JPGCapture 5.JPG

 

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Contributor
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Message 7 of 23

Re: Fed up with speed issues

Ok, so just did another speed check, look at the low results. I then disconnected the laptop, reconnected it straight away and re ran the test.

2.JPG1.JPG

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Distinguished Sage
Distinguished Sage
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Message 8 of 23

Re: Fed up with speed issues

Were the btspeedtester results done with wired or wireless connection?


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Contributor
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Message 9 of 23

Re: Fed up with speed issues

Hello,

All done with a wired connection.
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Contributor
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Message 10 of 23

Re: Fed up with speed issues

Any ideas anyone why this is happening?

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