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ROBO227
Beginner
1,803 Views
Message 1 of 12

Fibre Activation Status

Hello, this is my first time posting on here. My problem is that fibre has recently been installed near me and is currently being activated the problem is that I have no information regarding a date that I can expect the fibre service to be activated, we have rung BT many times and recieve varying results on when we can expect a fibre service, we rang up in April and the operator said a fibre service would be availible within 4 months however this is evidently not the case as its september and I am still stuck with god awful ADSL broadband with a line speed of 3Mbps which drops dramatically when more than one device is connected to the broadband, sometimes even loading web pages is a struggle. The most annoying thing is that the neighbours which live 50 metres away have access to a fibre service, which frankly is shocking and I'm lost as to why this is the case and why the activation process is taking so long?

 

I have been on various websites like the openreach when and where site and the DSL checker and the information provided is next to useless, please can somebody help me get to the bottom of this infuriating issue?Screenshot_19.jpgScreenshot_20.jpg

 

 

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11 REPLIES 11
Webby
Distinguished Sage
1,797 Views
Message 2 of 12

Re: Fibre Activation Status

You just need to wait.

No ISP or anyone on this forum will be able to tell you a date.

How long has it been at activate?

Usually, it's ready within 1-4weeks of it being at activate.

Keep a eye on the actual fibre cabinet. Once the testing has been done, a secure silver lock is usually fitted. The cab will be accepting orders within a few days of the silver lock being fitted.
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ROBO227
Beginner
1,792 Views
Message 3 of 12

Re: Fibre Activation Status

Hi thanks for the quick reply. I'ts been at activate for about 5 months now hence my frustration, any idea on why it's taking so long? And I haven't noticed any lock on the cabinet although I haven't been looking for one. Thanks

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john46
Distinguished Sage
1,787 Views
Message 4 of 12

Re: Fibre Activation Status

there are many reasons such as waiting power being provided possible blocked cable ducts preventing fibre being blown to the cabinet all you can do is wait and keep checking
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Webby
Distinguished Sage
1,773 Views
Message 5 of 12

Re: Fibre Activation Status

Once it's at activate, the fibre and power are already at the cab and connected up.

Possible reasons for delay at activate are usuallt around exchange issues, like needing more capacity (additional hardware) for the fibre link or, some issue with the connection between the cab and the exchange.

OP, have you tried contact Openreach via their fibre contact form?

Do you know if this is an Openreach funded or BDUK funded cabinet?
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ROBO227
Beginner
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Message 6 of 12

Re: Fibre Activation Status

I'm not sure whether it's BDUK or Openreach, I know the fibre was installed through a 3rd party company if that's any help and no I havent contacted openreach only BT
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conrad
Recognised Expert
1,600 Views
Message 7 of 12

Re: Fibre Activation Status


@john46 wrote:
there are many reasons such as waiting power being provided possible blocked cable ducts preventing fibre being blown to the cabinet all you can do is wait and keep checking

Strictly speaking all that should have been done under the Connect part of the fibre journey before being moved to the Activate stage as per the descriptions used in the fibre journey. My new fibre cabinet has at last reached the connect stage but the power run needed is at least 90m which has its own problems alledgedly.

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Webby
Distinguished Sage
1,564 Views
Message 8 of 12

Re: Fibre Activation Status

Try contacting Openreach through their fibre contact web form.
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ROBO227
Beginner
1,546 Views
Message 9 of 12

Re: Fibre Activation Status

Could you possibly provide me a link to the web form, I have been on the openreach website and have had no luck finding it.
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licquorice
Distinguished Sage
Distinguished Sage
1,541 Views
Message 10 of 12

Re: Fibre Activation Status

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