Just looking for some helpful advice , I live in postcode ne27-0dr and the the local exchnage whitley bay was fibre enabled in Sept 2012 (i think).
I assumed it may take some time to complete the work to get me online , my property has a bt branded box on the wall. However no such services have become available I'm now a little lost.
The cabinet number is 63 and it seems unusual that a brand new estate of over a few 100 homes are all connected to 1.3 mb connections.
Anyyway I'm just looking for some insightful information on how i can get a progress update/chase BT?
Thanks in advance.
Go to Solution.
If you use this checker it will tell what exchange and cabinet you are on and what services it can receive http://www.dslchecker.bt.com/adsl/adslchecker.welcomeYou can then email Openreach on email@example.com giving them your cabinet number, exchange,telephone number and address and they should be able to reply with the up to date information. They can take a coupe of weeks to reply.