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mintyduck
Newbie
411 Views
Message 1 of 2

Fibre Availability

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Hi,

 

Just looking for some helpful advice , I live in postcode ne27-0dr and the the local exchnage whitley bay was fibre enabled in Sept 2012 (i think).

 

I assumed it may take some time to complete the work to get me online  , my property has a bt branded box on the wall. However no such services have become available I'm now a little lost.

 

The cabinet number is 63 and it seems unusual that a brand new estate of over a few 100 homes are all connected to 1.3 mb connections.

 

Anyyway I'm just looking for some insightful information on how i can get a progress update/chase BT?

 

Thanks in advance.

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Distinguished Sage
Distinguished Sage
406 Views
Message 2 of 2

Re: Fibre Availability

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If you use this checker it will tell what exchange and cabinet you are on and what services it can receive

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

You can then email Openreach on nga.enquiries@openreach.co.uk giving them your cabinet number, exchange,telephone number and address and they should be able to reply with the up to date information. They can take a coupe of weeks to reply.