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Newbie
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Message 1 of 12

Fibre Not available to me or 3 neighbours but everyone else connected to Cabinet!

fibre2.jpgfibre1.jpgHi everyone, we moved to this location 3 years ago and have had speeds of >1mb since then. Our cabinet was at full capacity until 1st february this year when an additonal cabinet went live. 

 

All our neighbours are able to order fibre but the openreach checker shows under the technology tab just a - but for all my other neighbours it shows FTTC.

 

Could this be a database error and if so how do i fix it.

Edit: First image is one of my neighbours and second is mine showing being connected to same cabinet 

 

Thanks

 

 

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11 REPLIES 11
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Aspiring Expert
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Message 2 of 12

Re: Fibre Not available to me or 3 neighbours but everyone else connected to Cabinet!

You need to check your line using the BT Wholesale checker at www.dslchecker.bt.com. Once you have your results post them here (make sure to remove your phone number).
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Distinguished Sage
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Message 3 of 12

Re: Fibre Not available to me or 3 neighbours but everyone else connected to Cabinet!

What speed estimations do your neighbours get when using the Wholesale DSL checker in comparrison to your line?

Your line could be too far from the cabinet if it's routed differently to your neighbours.
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Newbie
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Message 4 of 12

Re: Fibre Not available to me or 3 neighbours but everyone else connected to Cabinet!

Hi, thanks for the replies people, this first image is my results, the second is my neighbours who have just been able to order since the capacity increase on the 1st feb and the 3rd image is from a neighbour who has had fibre since before the capacity of the original cabinet was full. All coming from the same cab.

 

fibre3.jpg

fibre4.jpg

 

fibre5.jpg

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Distinguished Sage
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Message 5 of 12

Re: Fibre Not available to me or 3 neighbours but everyone else connected to Cabinet!

When you say neighbour, how close are we talking here?

One neighbour can get 68-80meg, the other 30-40meg, therefore their lines are about 5-600m different in length. If you're another 500m from the neighbour who can get the lower speeds then it's likely you're too far from the cabinet.
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Newbie
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Message 6 of 12

Re: Fibre Not available to me or 3 neighbours but everyone else connected to Cabinet!

Well to be fair the neighbour with 80 is a good bit from me and near enough right beside the cabinet, however the other enighbours who can get 30-40 are 5-10 metres across the street. 

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Distinguished Sage
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Message 7 of 12

Re: Fibre Not available to me or 3 neighbours but everyone else connected to Cabinet!

Cables don't always take the shortest route. The cable may go down one side of the road and then loop back, so although directly across the road, your line could be 200, 300, 500 or even 1000m longer than your neighbours.
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Newbie
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Message 8 of 12

Re: Fibre Not available to me or 3 neighbours but everyone else connected to Cabinet!

/yeah I see what your saying, my house was built 5 years ago and the ones directly opposite last year. Im in a row of 5 houses myself at one end and the neighbour at the far end is the first on our side to be able to order, everyone past them can order.

 

Such a strange and frustrating issue lol

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Distinguished Sage
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Message 9 of 12

Re: Fibre Not available to me or 3 neighbours but everyone else connected to Cabinet!

What speeds are shown for the neighbour on your side who can order? And how far from you are they?
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Newbie
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Message 10 of 12

Re: Fibre Not available to me or 3 neighbours but everyone else connected to Cabinet!

The neighbour on my side is showing 34-40 and they are maybe 30-40 metres away
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