I moved house around a year and a half ago and at the time the Openreach site listed my new home as having fibre available and i signed up to this through BT infinity (the only provider offering a fibre service). After 3-4 months of constant issues with BT the order was cancelled without my knowledge (took one of my many, many phone calls BT to discover this) leaving us with out any broadband. After lots of further investigation it then transpired that fibre was not available and after several further months the openreach and BT sites were updated to reflect this.
Recently both sites have been updated again and are showing fibre as available but only Via BT once again. In spite of the previous issues i would be happy to sign up again if i can somehow validate that fibre is available independantly of the two websites above (understand openreach should be reliable but based on previous experience it isnt always).
Does anybody have any advice to offer?
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Many thanks for the quick reply. Here are the results :
So is this a definite then ? I am very cautious based on my previous experiences !
It looks like only FTTP is available as an Infinity option. Openreach often do that for new builds that have limited copper availability.
You could check with the FTTP order team on 0800 587 4787
As Keith has said, the BTW Database is showing your property as having FTTP available.
With Openreach's FTTP network there is currently only a few Communication Providers that have a service that utilises this infrastructure. BT Consumer is one of them.
You are best to call the BT Consumer FTTP team with the number Keith has provided.
In some cases, more plant work may be required to get the fibre drop cable to your property from the nearest manifold.
Yes we are a new build. So would the FTTP availabilty have happened recently ? The girlfriend thinks she did see Openreach out over a number of days in the summer.
Also if FTTP has only become available recently is there any way of understanding if other providers will offer a service but their websites have not been updated yet (Sky and plusnet for example show as only ADSL available). While i would sign up to BT as the only option if it is a case of waiting a little longer for other websites to update i would.
just read Keiths edited reply, is there anyway of understanding who the other communications providers offering a service are ?
http://www.superfastcornwall.org/can-you-connect/fttp-ordering - this will give you an idea, however some will be local Communication Providers specifc to Cornwall.