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Jutosg
Beginner
1,601 Views
Message 1 of 13

Fibre not avalible neighbours have it

I've been with bt for sometime and have just moved house after a serious of terrible service calls I got an offer finally under £40 a month for standard broadband which is poor 1.5-3.5mb down from 30mb we had previously. Which I need for work might I add. I done a check through open reach there's no date of when they'll come n add more space but fttp fibres avalible? Isn't it a little bit of a joke that I've now been told to try a dodgey old line (told the fellow it's kinked n only got 0.02mb with the talk talk from other housemate which was with an engineer paid to put a line in who never did good job Gavin from Openreach) and I've got to call back once it's in to get my deal changed since all the home move would put through was a £15 12gb per month package even though I've had unlimited fibre for ages. Why can't fttp be installed when we are too far from the exchange to get good reliable standard connections. The open zones get a better connection than my broadband will! I'm fizzing that I can't keep a good connection and with no set update time I'll loose out on business indefinitely.
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12 REPLIES 12
rb31
Contributor
1,594 Views
Message 2 of 13

Re: Fibre not avalible neighbours have it

Hi

Are the neighbours connected to the same cabinet as you or has it just run out of space.

we had an issue in our old property where neighbours could get fibre and we couldn't, turned out we were connected to a cabinet which was much further away.

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Jutosg
Beginner
1,587 Views
Message 3 of 13

Re: Fibre not avalible neighbours have it

I'd assume it's the same as its a pretty small town, apparently it's full for fibre but it's far away, closer to the centre, so we're left with atrocious speeds. With speeds like that wired I'll be lucky to connect up the stairs. Hardly doubt I'm the only person in the area who wants fibre
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imjolly
Distinguished Sage
Distinguished Sage
1,583 Views
Message 4 of 13

Re: Fibre not avalible neighbours have it

enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html



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Jutosg
Beginner
1,580 Views
Message 5 of 13

Re: Fibre not avalible neighbours have it



on Exchange KILMARNOCK is served by Cabinet 28
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availibility Date

WBC SOGEA Availibility Date

High Low High Low
VDSL Range A (Clean) 40 29.3 7.5 5.5 -- Waiting list --
VDSL Range B (Impacted) 31.7 17.1 6.8 2.7 -- Waiting list --
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date


FTTP on Demand 330 30 -- Available --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date


WBC ADSL 2+ Up to 2 -- 1 to 3.5 Available --
ADSL Max Up to 1.5 -- 1 to 2.5 Available --
WBC Fixed Rate 0.5 -- -- Available --
Fixed Rate 0.5 -- -- Available --
Other Offerings




Availability Date


VDSL Multicast -- -- -- Available --
ADSL Multicast -- -- -- Available --



Hopefully that works.
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imjolly
Distinguished Sage
Distinguished Sage
1,573 Views
Message 6 of 13

Re: Fibre not avalible neighbours have it

as cab is full and waiting list you just have to wait until openreach increase capacity  was and date in the notes when that might happen

 

you can write to openreach and enquire  https://www.formwize.com/run/survey3.cfm?id=7214&embed

 

if you get auto response then send form again until you get reply from an actual person



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john46
Distinguished Sage
1,572 Views
Message 7 of 13

Re: Fibre not avalible neighbours have it

FTTP is not available you are seeing FTTP on Demand which is a business service not available to residential customers and its costs to install run into thousands plus it is 3 year contract and the last price per month was in the hundreds
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john46
Distinguished Sage
1,568 Views
Message 8 of 13

Re: Fibre not avalible neighbours have it

distance from the exchange has no effect on fibre services it is the distance from the street cabinet that matters
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Jutosg
Beginner
1,565 Views
Message 9 of 13

Re: Fibre not avalible neighbours have it

No mention of a date there either. Well we must be far from the cabinet then. Absolutely hopeless having something that won't stream video or even load upstairs. Registered interest on the main site but I'll try there too. Hopefully they pull the finger out, still find it odd the openzone had 7mb but we won't touch that with our dodgey old line.
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Webby
Distinguished Sage
1,545 Views
Message 10 of 13

Re: Fibre not avalible neighbours have it

You're line is not that far from the cab. Perhaps 750m or so.

You'll just need to keep checking that page for availability.
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