I originally placed an order for infinity 1 on 24/8/17. I received my home hub promptly but the initial remote activation failed. The next 6 weeks were a disaster of recreating orders missed, cancelled and no show engineer visits. Finally an engineer arrived in Friday to correct a fault on the fibre line and he advised bt would need to reorder the broadband and would be able to activate within 24 hours. I called up and was told Monday before was the earliest. Woke up on Sunday to a text advising it had been pushed back a day (no big deal, what’s an extra day when it’s been almost 2 months). Now Tuesday has arrived and I have received another text and email to say an engineer has been booked for 1/11/17 more than 2 weeks away. I presume this is because the remote activation failed again but haven’t been told this. I have been assigned a case handler for this already but nothing ever seems to get done other than cancelling/ recreating orders and extended waiting which just results in the same problems again and again. Would one of the mods be able to take a look at my account and force the case handler into action to get this resolved ASAP or bt will be losing yet another customer
I'm sorry to hear about the delay with your order. If you send me in your details, I'll be able to take a look at what is happening with your case.
You can send me in your details using the "Contact The Mods" link found in my profile.