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I recently moved house and I am now on the Guildford exchange which has fibre and is accepting orders (Yay!) but I'm not able to get BT infinity as the cabinet I am connected to (101) does not have fibre yet. I found the below link which gives a 98% probability for my cabinet to get fibre but also states the update is not part of a phase.
you previous could email nga openreach but they have now stopped replying to that type of email and refer you to your ISP
this is the standard reply now
Thank you for your contact to us. Please note that we will not be responding to you by email but, would like to point you to the Openreach Superfast Fibre website and the FAQ section that will provide answers to the most commonly asked questions. It will also provide links to those service providers that sell fibre broadband at the moment so you can check if your particular line is enabled.
So in short, you just need to keep checking to see if your cabinet has been up graded.
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Surrey County Council has signed a £32.8m contract with BT to deliver superfast broadband infrastructure across Surrey by the end of 2014. BT’s fibre network will be extended to reach 99.7% of homes and businesses in Surrey.
£20m is to be invested by Surrey County Council with a further £11.8m and £1.31m contributed by BT and the Government’s Broadband Delivery UK (BDUK) programme, respectively.