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Beginner
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Message 21 of 33

Re: Fibre to the premise Help

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Hi Dan,

I will keep you up to date on this as the resolution my help you in some way.

Dave
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Beginner
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Message 22 of 33

Re: Fibre to the premise Help

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Update.
Got an email response from Openreach as I completed that form last week. Response below;

From a person called Alka from **Edited**

Dear David,

Thank you for taking the time to contact us.

You’re connected to KEMPSTON exchange, cabinet 33.

I’m really sorry but having investigated our network data, we’re not currently able to supply you with a fibre service from our existing network.

Unfortunately your property isn’t currently included in the fibre roll-out because after our initial survey, it was established that Openreach would not be able to upgrade this cabinet at this moment in time because a viable solution could not be found.

--------------------------------------------------------------

I have responded asking for an explanation as to why everyone else on my estate served by the same cab can get fibre. Waiting for a reply.

David

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Distinguished Sage
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Message 23 of 33

Re: Fibre to the premise Help

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FTTP does not come from a cabinet
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Beginner
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Message 24 of 33

Re: Fibre to the premise Help

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I'm so confused now.

Are we saying here then that the Openreach response I got was incorrect?

I had the impression from their email that it was connected to the Cab in some way. And from the broadband check I completed and posted further up this thread, it mentioned Cab33 when showing fibre availability.

Dave
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Distinguished Sage
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Message 25 of 33

Re: Fibre to the premise Help

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Your telephone line is connected to cab 33 but that's completely irrelevant in the scheme of FTTP provision, as the cabinet is purely for copper connectivity.
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Beginner
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Message 26 of 33

Re: Fibre to the premise Help

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Thanks Webby and everyone else who has posted.

Let's see what the survey comes back with this Friday then!
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Distinguished Sage
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Message 27 of 33

Re: Fibre to the premise Help

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there are two separate services FTTP and FTTC
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Contributor
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Message 28 of 33

Re: Fibre to the premise Help

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Good luck David, that response just shows how useless they are. I'm expecting something similar eventually but so far nobody can be bothered to get back to me.

 

It's abysmal service it really is.

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Contributor
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Message 29 of 33

Re: Fibre to the premise Help

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Hi David,

 

I'm making progress with my issue at last! I've found a contact at Openreach who's awake, prompt and able to do stuff. How are you getting on?

 

Dan

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Beginner
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Message 30 of 33

Re: Fibre to the premise Help

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Hi Dan!

 

Good news, glad you are getting somewhere! Sorry it's been 2 days since your reply - been a busy week!

 

Okay so I called BT FTTP team today who didnt have any record of me calling or this "survey" that was supposed to take place. I had to explain from the beginning then got cut off whilst on hold.

 

I did however get back through to a very helpful person who has actually entered my details on to their system which means I now have a record to put notes on and refer back to.

 

I have no idea why that wasn't done from my first call.

 

They are sending for another report/survey and I have to wait another 5 working days - so should know by next Thursday!

 

What happened with you then? all moving ahead now?

 

Dave

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