I recently left BT to join another provider & was expecting a final bill which I knew would have charges as I had a few months to run on my present one,however when it came it was larger than I thought as I couldnt access the site to calculate it & therefore set aside money for it being on a strict budget. I therefore phoned & asked if I could set up a plan to pay it off gradually. However I was told I couldnt as it was a final bill & that to pay off what I could!! but that if I hadnt paid by September it would be sent to a Debt Collection Agency & I would lose my E mail service. I have to say that for a firm worth what it is BT could have set up a plan as I dont think they would have gone bankrupt all for the sake of £145-20. Plus loyalty over 40 years before changing due to economic reasons doesnt count for much either. I was willing to pay but they wanted it all at once.Only one word for that!!
I go along with the reply you got from @garybs29 when you raised this is June. Essentially, you entered into a financial commitment on a guess and want special treatment because your guess was not spot on. That's simply not how business works.
,I was quite prepared to pay and as the Gentleman said they were quite prepared to offer me a payment plan over several months until they found out it was a final bill then because they knew I would be paying them no more bills as I had changed providers that option was suddenly removed,just like offering a thirsty man a glass of water then pouring it away as I couldn't pay them for it!!I don't know of any other company who would refuse a payment plan just because the person wasn't a customer anymore but still owed them money.Thats NOT business in my book!! And like I said loyalty seems to mean NOTHING anymore!PS It will please you to know that the bill has been paid after having to borrow when I should not have had to! Let's hope you are not at a stage that I am now.No moaning,just fact!