Account Number: GB******
I have been issued a final Bill after 2 - months of hell on the phone to numerous advisors following failure of all my services (mobile/tv/broadband/phonline). I initially ordered the services on the 31st October – I then underwent two failed activations dates and was quoted various vague issues for these.
I discussed all of these issues at length with many different advisors making it clear at all stages that I had no effective activation. I was even told multiple times that this was a data integrity issue with BT's own system. I cancelled services on 20th November due to this ongoing aggravation and effort on my part - yet I have since been billed multiple times. I have today been told my services were activated on 3rd December (after I had cancelled). I had also queried multiple emails from BT after the initial cancellation on 20th November and was assured this was not a problem and I would not be billed. In my most recent conversation I have been challenged as to whether BT have promised me that ‘I would not have to pay a final bill’. I have obviously received no services due to amount of notes on system and multiple complaints lodged about non-activation. How can this be fair that onus has been passed to me to prove BT have given me some kind of promise I don’t need to pay.
I HAVE NEVER HAD ONE SERVICE FROM BT.
This is terrible customer service and a complete waste of hours of my time. I feel trapped by BT and have no faith in the customer service, which has failed me countless times.
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