Hi @SpiderPig, thanks for replying . The date final bill was to be paid was on or after 23rd July but was taken on the 16th July my usual DD date. I eventually got through to customer services on the 16th and was told after 30 mins on phone it was a mix up on their part and I would get a refund of £27.09 in 4-5 days . I disagreed with the timescale as it wasn't my fault stating that there was no need to take the full amount in the first place and that I was not prepared to wait up to 5 days when they clearly had taken the payment a week before it was due and that I would take it further if I didn't get a refund sòoner ! I was eventually told that it would be in my bank account within 48 hours, I asked was that guaranteed and he said yes ... as of now still no refund! I think it's a disgrace especially at a time like this with so much else going on that BT thinks it's acceptable to take vulnerable peoples money when there was no need and then make them wait up to 5 days to get a refund .
