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bigggytee
Beginner
1,362 Views
Message 1 of 22

Finally can see the channels... but still no BT Sport

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So...I've now had infinity for >two weeks with a youview box with BT vision built in.

 

To start with I could only see channel 57 (BT Sport Promo) with no other BT Sport channels, but after a couple of updates (taking a week of checking) I can now see BT Sport 1,2 and ESPN... But now I cannot set the channels up, so time to get in touch with BT.

 

Three hours++ on the phone/chat sessions yesterday (22/08) with 360deg conversations starting with the tech team, through subscriptions, through cust care to tech team to subscriptions etc etc. with still no clear advice other than its another departments issue, I am patient with call centres so allowed this to happen.

 

I have trawled the forum, and tried some of the fixes but to no avail.

 

To summarise...

 

I have infinity

I have a BT Sport Subscription (for App and online, and some inform me TV too!)

All On demand players function correctly indicating full connection

I can see the BT Sport channels

I cannot set up the channels

I cannot bear another phone call/chat session

 

Hope someone can assist me... thx!

 

Otherwise, what is the best form of escalation?

 

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21 REPLIES 21
BenK1234
Beginner
1,347 Views
Message 2 of 22

Re: Finally can see the channels... but still no BT Sport

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Hi, one thing to check when you say you can see the channel is this on channel 58-59.

 

Or on channel 508, as this is where as an infinty customer you should be able to watch BT Sport

BT TV Expert

I am a BT Employee and an expert on TV queries. I am here to give advice primarily on BT Vision. Go here for more info.

If my post has been helpful, please click on the Ratings star on the left-hand side of the post.
bigggytee
Beginner
1,339 Views
Message 3 of 22

Re: Finally can see the channels... but still no BT Sport

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I can see BT sport on 507, 508...

 

Which i think is where it should be, as I'm on infinity.

 

The issue is that I cannot 'set up' the channels although I am supposedly subscribed.

 

Thanks

 

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BenK1234
Beginner
1,337 Views
Message 4 of 22

Re: Finally can see the channels... but still no BT Sport

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ok then this sounds like a subscription error.

One way to check is if you go into setting and looks at entitlements it should say BT sport, what does it say on your box?
BT TV Expert

I am a BT Employee and an expert on TV queries. I am here to give advice primarily on BT Vision. Go here for more info.

If my post has been helpful, please click on the Ratings star on the left-hand side of the post.
bigggytee
Beginner
1,320 Views
Message 5 of 22

Re: Finally can see the channels... but still no BT Sport

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thanks for your help so far..

 

i do not have the entitelemnt option on the help & settings>settings... i pretty much don't have anything of use on their other than a BB checke, reset BT vision and PIN  settings...

 

cheers

 

 

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MartinH
Expert
1,303 Views
Message 6 of 22

Re: Finally can see the channels... but still no BT Sport

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@BenK1234 wrote:
ok then this sounds like a subscription error.

One way to check is if you go into setting and looks at entitlements it should say BT sport, what does it say on your box?

The OP has a YouView box, isn't that a setting found only in the BT Vision+ boxes?

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Moderator
Moderator
1,239 Views
Message 7 of 22

Re: Finally can see the channels... but still no BT Sport

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Hi Bigggytee,

 

Did you manage to get this sorted? If not I'll be able to help. Please can you send me in your details using the link found in the "About Me" section of my profile?

 

Thanks

 

PaddyB

 

 

bigggytee
Beginner
1,232 Views
Message 8 of 22

Re: Finally can see the channels... but still no BT Sport

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Hello PaddyB,

 

No still not sorted!... tried calling a few times again, but still the same song and dance.

 

I've sent details through the link you had indicated...

 

Fingers crossed!

 

cheers

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BT TV Expert
BT TV Expert
1,214 Views
Message 9 of 22

Re: Finally can see the channels... but still no BT Sport

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Hi Paddy,

 

I have manually added your BT Sport subscriptions to the Vision platform.

 

Please try to view and let us know how it goes.

 

Many Thanks

 

Steve

bigggytee
Beginner
1,202 Views
Message 10 of 22

Re: Finally can see the channels... but still no BT Sport

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Hello Steve_M and Paddy,

 

You've weaved your magic and its now all on...BT Sport 1&2 and ESPN all working

 

Many thanks for your help...

 

I'm assuming my subscription was to fault, although Cust Care and Sales all said it was set up!...

 

Again, thx for your help...

 

Just a shame we can't get to you guys sooner!...

 

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