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licquorice
Distinguished Sage
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Message 21 of 53

Re: Browser connection problems

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Did you try with the laptop, to rule out the PC?

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Message 22 of 53

Re: Browser connection problems

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Not yet. But these tracert logs rule out the PC don't they? The Hub timeouts look odd:

 

C:\Users\Main>tracert community.bt.com

Tracing route to bt.lithium.com [46.19.168.101]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     6 ms     5 ms     6 ms  217.41.217.93
  5    10 ms    10 ms     9 ms  212.140.206.74
  6    17 ms    10 ms    10 ms  213.120.180.173
  7    11 ms    10 ms    10 ms  217.41.169.107
  8    11 ms    10 ms    10 ms  acc1-xe-5-0-3.sf.21cn-ipp.bt.net [109.159.251.11
3]
  9    19 ms    23 ms    23 ms  core1-te-0-13-0-11.ilford.ukcore.bt.net [109.159
.251.63]
 10    20 ms    20 ms    20 ms  peer3-te0-1-0-0.telehouse.ukcore.bt.net [109.159
.254.50]
 11    20 ms    20 ms    20 ms  166-49-211-250.eu.bt.net [166.49.211.250]
 12    22 ms    21 ms    21 ms  be3035.ccr21.lon01.atlas.cogentco.com [130.117.1
4.169]
 13    18 ms    19 ms    18 ms  be2350.ccr41.lon13.atlas.cogentco.com [154.54.39
.185]
 14    27 ms    27 ms    27 ms  be2194.ccr41.ams03.atlas.cogentco.com [130.117.5
0.242]
 15    28 ms    28 ms    28 ms  be2322.rcr21.b021535-1.ams03.atlas.cogentco.com
[130.117.50.82]
 16    26 ms    25 ms    25 ms  149.6.129.194
 17    27 ms    27 ms    26 ms  bt.lithium.com [46.19.168.101]

Trace complete.

C:\Users\Main>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     6 ms     5 ms     7 ms  217.41.217.93
  5    10 ms     9 ms     9 ms  212.140.206.74
  6    11 ms    10 ms    10 ms  213.120.180.173
  7    11 ms    11 ms    11 ms  217.41.169.107
  8    10 ms    10 ms     9 ms  acc1-xe-5-2-2.sf.21cn-ipp.bt.net [109.159.251.11
9]
  9    20 ms    23 ms    23 ms  core2-te-0-13-0-11.ealing.ukcore.bt.net [109.159
.251.173]
 10    18 ms    18 ms    18 ms  peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.2
54.227]
 11    19 ms    18 ms    18 ms  194.74.65.42
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14    21 ms    20 ms    20 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 15    18 ms    18 ms    18 ms  132.185.255.149
 16    21 ms    21 ms    21 ms  fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.

C:\Users\Main>tracert google.co.uk

Tracing route to google.co.uk [64.233.184.94]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     6 ms     6 ms     6 ms  217.41.217.93
  5    10 ms    10 ms     9 ms  212.140.206.74
  6    10 ms    10 ms    10 ms  213.120.180.173
  7    11 ms    11 ms    10 ms  217.41.169.107
  8    10 ms    10 ms    10 ms  acc1-xe-0-1-3.sf.21cn-ipp.bt.net [109.159.251.83
]
  9    24 ms    23 ms    23 ms  core1-te-0-13-0-11.ilford.ukcore.bt.net [109.159
.251.63]
 10    21 ms    21 ms    21 ms  peer3-te0-3-0-1.telehouse.ukcore.bt.net [62.172.
102.9]
 11    19 ms    19 ms    19 ms  109.159.253.67
 12    18 ms    18 ms    18 ms  209.85.244.182
 13    18 ms    18 ms    18 ms  209.85.253.196
 14    25 ms    24 ms    27 ms  64.233.174.82
 15    26 ms    26 ms    26 ms  72.14.236.139
 16     *        *        *     Request timed out.
 17    25 ms    24 ms    25 ms  64.233.184.94

Trace complete.

C:\Users\Main>tracert mail.btinternet.com

Tracing route to mail.btinternet.bt.lon5.cpcloud.co.uk [65.20.0.43]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     6 ms     5 ms     5 ms  217.41.217.93
  5    11 ms    10 ms    10 ms  212.140.206.74
  6    10 ms    10 ms    10 ms  213.120.180.173
  7    11 ms    10 ms    10 ms  217.41.169.107
  8    10 ms    10 ms    10 ms  acc1-xe-10-2-0.sf.21cn-ipp.bt.net [109.159.251.6
9]
  9    17 ms    15 ms    15 ms  core1-te-0-13-0-13.ealing.ukcore.bt.net [109.159
.251.167]
 10    15 ms    15 ms    14 ms  peer2-xe4-1-0.redbus.ukcore.bt.net [109.159.255.
118]
 11    16 ms    15 ms    15 ms  109.159.253.25
 12    16 ms    16 ms    15 ms  mail.btinternet.bt.lon5.cpcloud.co.uk [65.20.0.4
3]

Trace complete.

C:\Users\Main>

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licquorice
Distinguished Sage
Distinguished Sage
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Message 23 of 53

Re: Browser connection problems

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I don't think they tell you a lot really, you're reaching your destination ok. I think it is worth trying the laptop to see if it is any different.

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Message 24 of 53

Re: Browser connection problems

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The laptop worked OK. But then the PC did. And now one of the User Account IMAP BTYahoo is very flaky, with messages apparently being sent but not showing in Sent, or taking 45 mins to come through.

Maybe I'll buy a PCI Express Ethernet card and try that. But I'll do a few more tests to establish a pattern. It might have just been fortuitous that the laptop worked.

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Message 25 of 53

Re: Browser connection problems

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@FloFosterJenkins wrote:

The laptop worked OK. But then the PC did. And now one of the User Account IMAP BTYahoo is very flaky, with messages apparently being sent but not showing in Sent, or taking 45 mins to come through.

Maybe I'll buy a PCI Express Ethernet card and try that. But I'll do a few more tests to establish a pattern. It might have just been fortuitous that the laptop worked.


Check for updates on your existing network adaptor first.

All programs > Accessories > system tools > system information.

Look for your network adaptor and check for updates.

Sometimes they sneek in an update without telling you.

 

(Also there's some general odd behaviour with networks at the moment - may or may not be relevant.

My internet radio dropped out this afternoon. Nothing at all traced in HH5 logs!)

 

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Message 26 of 53

Re: Browser connection problems

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@Ribblelancs wrote:

@FloFosterJenkins wrote:

The laptop worked OK. But then the PC did. And now one of the User Account IMAP BTYahoo is very flaky, with messages apparently being sent but not showing in Sent, or taking 45 mins to come through.

Maybe I'll buy a PCI Express Ethernet card and try that. But I'll do a few more tests to establish a pattern. It might have just been fortuitous that the laptop worked.


Check for updates on your existing network adaptor first.

All programs > Accessories > system tools > system information.

Look for your network adaptor and check for updates.

Sometimes they sneek in an update without telling you.

 

 

Checked that via Device Manager. That told me the ethernet controller was working properly and drivers were up to date.

 

Same problem today. It's affecting email too.

 

I tried the laptop again. Pages slow to load, but not as bad I think. I did a tracert to bbc, and got that same 2 lines of time out immediately after the first hop to the Hub. I'll post it later.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 27 of 53

Re: Browser connection problems

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@FloFosterJenkins wrote:

I did a tracert to bbc, and got that same 2 lines of time out immediately after the first hop to the Hub. I'll post it later.

I get the same, I don't think its significant.

 

Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.254
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    18 ms    18 ms    18 ms  217.41.217.45
  5    17 ms    18 ms    18 ms  212.140.235.66
  6    17 ms    17 ms    17 ms  31.55.164.205
  7    17 ms    17 ms    18 ms  31.55.164.109
  8    17 ms    17 ms    17 ms  acc2-10GigE-0-2-0-4.bm.21cn-ipp.bt.net [109.159.248.232]
  9    28 ms    23 ms    23 ms  core1-te0-15-0-15.ilford.ukcore.bt.net [109.159.248.166]
 10    25 ms    25 ms    25 ms  109.159.252.61
 11    21 ms    21 ms    21 ms  194.74.65.42
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14    22 ms    21 ms    22 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 15    23 ms    22 ms    22 ms  132.185.255.149
 16    22 ms    22 ms    22 ms  fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.

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Message 28 of 53

Re: Browser connection problems

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@licquorice wrote:

@FloFosterJenkins wrote:

I did a tracert to bbc, and got that same 2 lines of time out immediately after the first hop to the Hub. I'll post it later.

I get the same, I don't think its significant.

 

 


OK Thanks licquorice.

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Message 29 of 53

Re: Browser connection problems

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@licquorice wrote:

@FloFosterJenkins wrote:

I did a tracert to bbc, and got that same 2 lines of time out immediately after the first hop to the Hub. I'll post it later.

I get the same, I don't think its significant.


Thanks licquorice.

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Message 30 of 53

Re: Browser connection problems

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@FloFosterJenkins wrote:

@Ribblelancs wrote:

@FloFosterJenkins wrote:

The laptop worked OK. But then the PC did. And now one of the User Account IMAP BTYahoo is very flaky, with messages apparently being sent but not showing in Sent, or taking 45 mins to come through.

Maybe I'll buy a PCI Express Ethernet card and try that. But I'll do a few more tests to establish a pattern. It might have just been fortuitous that the laptop worked.


Check for updates on your existing network adaptor first.

All programs > Accessories > system tools > system information.

Look for your network adaptor and check for updates.

Sometimes they sneek in an update without telling you.

 

 

Checked that via Device Manager. That told me the ethernet controller was working properly and drivers were up to date.

 

Same problem today. It's affecting email too.

 

I tried the laptop again. Pages slow to load, but not as bad I think. I did a tracert to bbc, and got that same 2 lines of time out immediately after the first hop to the Hub. I'll post it later.


Sorry, I got it wrong, but the system info pages do tell you what is what.

The device manager does the handling of updates.

Mine does'nt show an ethernet adaptor, however.

Intel Centrino wireless -N1030.

....But you will already have worked that out.....

 

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