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Cbcarolyn
Contributor
3,138 Views
Message 1 of 16

Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

I have read several posts on here that hve the same problem in the last few days and cannot decide if any have been fixed.

We have had a firmware update and yesterday and today we are experiencing problems. We get maybe 20 mins of Internet and then it reboots

Have tried help line and they say I need new hub. And to get this I have to sign a years contract or pay a one off fee.

So is a new hub the answer? Or can I reset to previous firmware and see if it works.
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15 REPLIES 15
licquorice
Distinguished Sage
Distinguished Sage
3,136 Views
Message 2 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

Firmware updates are totally under the control of BT and can't be reverted to a previous version by the user. Hence many of us use third party routers.

Cbcarolyn
Contributor
3,115 Views
Message 3 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

Any recommends that is a good replacement.
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licquorice
Distinguished Sage
Distinguished Sage
3,081 Views
Message 4 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

Depends on your budget and requirements really. If you on want a cheap 'n cheerful router with only 2.4Ghz wireless, the TP-Link TD-W9970 is only about £30. If you want something a bit better with 5Ghz wireless have a look at the TP Link VR600 or VR900 or the ASUS DSL AC56U or AC68U.  Whatever you get, make sure it is a VDSL modem/router.

Cbcarolyn
Contributor
3,069 Views
Message 5 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

Thanks for your help. We can't get a new hub till Wednesday. And could do with sorting sooner.
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pippincp
Distinguished Sage
3,064 Views
Message 6 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

Even if you recontracted and BT sent out a new hub you wouldn't get it before Wednesday.

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Cbcarolyn
Contributor
3,061 Views
Message 7 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

Yes that is what I said they don't dispatched until monday. So before we recontract I wanted to be sure it was the right thing to do. I get no discounts by staying. I just recontracted my parents and got a 10 reduction with talktalk
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baz9375
Beginner
3,050 Views
Message 8 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

Having same issue. Software updated to 4.7.5.1.83.8.236.1.2 on 11th July and having constant drop outs since. Please please rollback the firmware. Was using HH5 with zero issues for few years until this firmware update.
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Cbcarolyn
Contributor
3,018 Views
Message 9 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

We have tried a factory reset, and also just switched everything off overnight.

 

This morning it is still the same.

 

Changed filters as suggested by helpdesk.

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pippincp
Distinguished Sage
3,003 Views
Message 10 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

Now you know why I and many others don't use ISP supplied routers.