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Cbcarolyn
Contributor
1,586 Views
Message 11 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

so do you think this is this a hub issue and is it fixable anyone know, or is it only solvable with a new box?  

 

Or can it actually be a line issue?

 

don;t want to sign up for another year and find out that it wasn't the box 😞

 

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Webby
Distinguished Sage
1,573 Views
Message 12 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

If it's a line issue it would be the same with whichever supplier you went with anyway.
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alanfleming100
Aspiring Contributor
1,529 Views
Message 13 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

WARNING - BT Home Hub 5 "Forced Firmware Upgrade" July 2017 is NOT seamless / invisible.

 

You MUST do a full BT Home Hub 5 disconnect power off / on  reset AFTER the forced firmware upgrade.  Re-start button on top of the hub is NOT good enough.

 

The problems I had/still have have after my forced BT Home Hub 5 forced firmware upgrade are contained in another new thread.

 

Regards,

 

Alan

York   UK

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Cbcarolyn
Contributor
1,517 Views
Message 14 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

We switched it off last night and powered up this morning, still no better, maybe a factory reset again?

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Cbcarolyn
Contributor
1,494 Views
Message 15 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

don't want to tempt fate - but following a switch off, I have factory reset again, and it seems to be stable.

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Cbcarolyn
Contributor
1,348 Views
Message 16 of 16

Re: Firmware update 4.7.5.1.83.8.236.1.2 rebooting constantly

Well other half switched off power in error, and then it took several rebooting attempts befoe it was stable again.  Just seems too much of a coincidence that it has gone wrong following a firmware update.

 

 

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