I ordered the BT package to take advantage of the offer of a free Fitbit - I was told a voucher would be sent by email 14 days after installation. this has now passed and I have received no voucher. Concerned because you only have 28 day to claim or lose it. Cannot contact BT - On-line chat does not work. If anyone else has experienced this problem can they please let me know. Thanks Loris
Solved! Go to Solution.
Hi @Lorisps Sorry you have not received your Fitbit voucher code yet. Please can you confirm that you have checked your spam folder as we have had a few cases where the email has been automatically allocated to the customer's spam folder. Post back and let me know.
Yes checked everywhere even all delets
Hi @Lorisps Thanks for checking that for me. We will be happy to chase this up for you. Please click on my profile and select the contact the mods option and complete the form.
Thank you for going to the trouble
Thank you for taking my call this morning. I've asked my colleagues in the Promotions team to resend that Voucher code. Once you have been able to place that order, please post back.
Great job turrned up this morning. Manny thanks for your help.
Merry Christmas to all
Thanks for getting back to me @Lorisps
That's great news
Take care and Merry Christmas to you too