Flakey Broadband

[gcobby]

Hi All,

Wonder if you can offer some advice. Recently have been having problems with my broadband being very slow / unusable. I also had two days last week whereby the link dropped and I was getting an orange flashing light on my home hub 4.0 Type B. I raised these instances with the fault line and they had to reset the line several times to get the circuit to sync and things are then ok for a little while. Web pages get very slow to load. Below are some traceroutes I have just taken to 8.8.8.8. These are through a wired connection.

Glens-MBP:mac gcobby$ traceroute 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 bthub.home (192.168.1.254) 8.627 ms 3.106 ms 4.596 ms
2 * * *
3 * * *
4 31.55.187.176 (31.55.187.176) 1766.467 ms
31.55.187.188 (31.55.187.188) 1945.105 ms
31.55.187.176 (31.55.187.176) 2090.637 ms
5 host213-121-192-108.ukcore.bt.net (213.121.192.108) 2191.598 ms
host213-121-192-96.ukcore.bt.net (213.121.192.96) 2270.144 ms
194.72.31.166 (194.72.31.166) 2557.934 ms
6 peer7-et-0-1-5.telehouse.ukcore.bt.net (109.159.252.90) 3181.733 ms
194.72.16.64 (194.72.16.64) 93.471 ms
62.172.103.27 (62.172.103.27) 136.450 ms
7 109.159.253.235 (109.159.253.235) 276.949 ms
109.159.253.191 (109.159.253.191) 571.228 ms
109.159.253.93 (109.159.253.93) 1170.750 ms
8 * 74.125.242.97 (74.125.242.97) 3245.934 ms 2862.608 ms
9 216.239.63.126 (216.239.63.126) 1877.969 ms
216.239.56.194 (216.239.56.194) 519.711 ms
216.239.46.38 (216.239.46.38) 127.929 ms
10 google-public-dns-a.google.com (8.8.8.8) 196.520 ms
216.239.48.149 (216.239.48.149) 195.363 ms
google-public-dns-a.google.com (8.8.8.8) 249.587 ms
Glens-MBP:mac gcobby$
Glens-MBP:mac gcobby$
Glens-MBP:mac gcobby$
Glens-MBP:mac gcobby$ traceroute 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 bthub.home (192.168.1.254) 4.474 ms 3.726 ms 3.454 ms
2 * * *
3 * * 31.55.187.177 (31.55.187.177) 1892.588 ms
4 31.55.187.176 (31.55.187.176) 2076.538 ms * 397.399 ms
5 core1-hu0-12-0-5.southbank.ukcore.bt.net (195.99.127.46) 513.226 ms
core1-hu0-15-0-9.southbank.ukcore.bt.net (213.121.192.86) 944.257 ms
195.99.127.222 (195.99.127.222) 1419.409 ms
6 peer7-et-3-1-2.telehouse.ukcore.bt.net (109.159.252.230) 1930.908 ms
peer6-hu0-2-0-2.telehouse.ukcore.bt.net (213.121.193.203) 2010.074 ms
213.121.193.207 (213.121.193.207) 2125.862 ms
7 109.159.253.237 (109.159.253.237) 1609.556 ms
109.159.253.73 (109.159.253.73) 1241.361 ms
109.159.253.93 (109.159.253.93) 657.255 ms
8 74.125.242.97 (74.125.242.97) 329.423 ms *
108.170.246.161 (108.170.246.161) 2111.005 ms
9 108.170.238.122 (108.170.238.122) 1566.748 ms
108.170.238.120 (108.170.238.120) 1263.741 ms
209.85.249.216 (209.85.249.216) 2424.660 ms
10 google-public-dns-a.google.com (8.8.8.8) 2317.469 ms 1704.893 ms
216.239.50.71 (216.239.50.71) 1319.347 ms

Here is the information from Troubleshooting section of the Homehub.

1. Product Name: HomeHub42. Serial number: +076281+16280026043. Firmware version: v0.07.05.03230-BT (Type B) Last updated 15/5/20184. Board version: 01B5. DSL uptime: 2 days, 21:30:426. Data Rate: 1223 / 161907. Maximum Data Rate: 1228 / 178488. Noise Margin: 5.7 / 3.39. Line Attenuation: 17.0 / 27.010. Signal Attenuation: 17.6 / 33.611. Data sent/received: 3.8 GB / 8.9 GB12. Broadband username: bthomehub@btbroadband.com13. BT Wi-fi: Yes14. 2.4GHz wireless network/SSID: BTHub4-68JP15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))16. 2.4GHz wireless security: WPA & WPA2 (Recommended)17. 2.4GHz wireless channel: 618. 5GHz wireless network/SSID: BTHub4-68JP-5GH19. 5GHz wireless connections: Enabled (802.11 n (up to 300 Mb/s))20. 5GHz wireless security: WPA2 Only21. 5GHz wireless channel: 4822. Firewall: Default23. MAC Address: d0:05:2a:7d:89:2f24. VPI/VCI: 0/3825. Modulation: G.992.5(ADSL2+)26. Latency type: Interleaved27. Software variant: -28. Boot loader: 0.5.0-BT (Wed Nov 12 11:47:59 2014)

I have used speedtest.net to carry out tests on the circuit.

DATE / TIMEPING
msDOWNLOAD
MbpsUPLOAD
MbpsDISTANCE
miLOCATION / SERVERPROVIDER  

9/10/2018 11:51 AM	68	4.04	0.21	< 50	Slough Interoute VDC	BT
9/10/2018 11:37 AM	67	2.32	0.29	< 50	Slough Interoute VDC	BT
9/10/2018 11:35 AM	68	0.77	0.45	< 50	Slough CCleaner	BT
9/10/2018 11:14 AM	26	13.71	0.98	~ 50	London Vodafone UK	BT

I am just runnig the BTW Performance Test and will post the results once completed.

I just feel that I am not getting the support from the fault line and we seem to go over the same ground every time of powering off the HomeHub, resyncing the circuit and not getting any further.

Thanks

Glen

[gcobby]

Here is some info on my Exchange and Cabinet if it is required.

on Exchange MARLOW is served by Cabinet 34

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings     Availability Date   Premise environmentStatus

WBC ADSL 2+	Up to 10.5	--	8.5 to 12.5	Available	--	--
WBC ADSL 2+ Annex M	Up to 10.5	Up to 1	8.5 to 12.5	Available	--	--
ADSL Max	Up to 8	--	7 to 8	Available	--	--
WBC Fixed Rate	2	--	--	Available	--	--
Fixed Rate	2	--	--	Available	--	--
ADSL Multicast	--	--	--	Available	--	--
Bridge Tap	U
VRI	N
NTEFaceplate	N
Last Test Date	31-08-2018

[imjolly]

from your stats you have a good 16mb connection speed which is well above estimated speed and almost 3 days stable connection

are you running the download speed tests with an ethernet conenction not wireless?

any noise on quiet line test  dial 17070 oprion 2 should be silent and best with corded phone

[gcobby]

Yes I am running from a wired connection to eliminate the wireless.

It is really strange, for a little while I have a great connection and then it just slows right down. Right now I am getting 11.74mbps, there is something causing issues, there are minimal devices on the network and nothing else hammering the bandwidth. 

[imjolly]

can you try btspeedtster diagnostic and see if you can post any meaningful result  http://www.speedtest.btwholesale.com/