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henryoswald
Beginner
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Message 1 of 2

Flakey internet connection - mtr packet loss

Hi,

 

Our internet connection has become very unreliable over the past few weeks. 

 

these are the details my bt home hub gives me, the line attenuation looks fine I belive: http://i.imgur.com/WsIBqfH.png

 

I manage computer servers so have some basic knowledge of networking. When I run a mtr to see if and where we have packet loss it looks to be close to home, but I am far from an expert.

 

mtr --report -rwc50 www.google.com
Password:
Start: Wed Jul 29 23:22:31 2015
HOST: ape Loss% Snt Last Avg Best Wrst StDev
1.|-- bthomehub.home 0.0% 50 0.9 0.9 0.8 1.3 0.0
2.|-- ??? 100.0 50 0.0 0.0 0.0 0.0 0.0
3.|-- 31.55.186.129 70.0% 50 13.9 13.7 13.3 14.1 0.0
4.|-- 31.55.186.168 0.0% 50 14.0 14.2 13.8 14.9 0.0
5.|-- 195.99.127.40 0.0% 50 14.2 14.4 13.7 15.8 0.3
6.|-- peer5-hu0-18-0-1.telehouse.ukcore.bt.net 0.0% 50 15.2 15.3 14.6 16.7 0.4
7.|-- 109.159.253.67 0.0% 50 14.8 15.3 13.9 24.4 1.8
8.|-- 209.85.244.182 0.0% 50 15.1 17.1 14.3 48.5 6.6
9.|-- 209.85.253.196 0.0% 50 16.4 15.6 14.1 25.4 2.1
10.|-- 209.85.250.216 0.0% 50 23.9 26.6 23.6 91.8 9.9
11.|-- 72.14.235.189 0.0% 50 24.2 28.0 23.8 105.7 13.2
12.|-- ??? 100.0 50 0.0 0.0 0.0 0.0 0.0
13.|-- de-in-f105.1e100.net 0.0% 50 23.8 23.7 23.2 24.6 0.0

 

 

I am not sure of the next steps to take. I hope to avoid paying for a call out. any help would be very welcome.

 

 

 

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1 REPLY 1
DavidM
Moderator
Moderator
315 Views
Message 2 of 2

Re: Flakey internet connection - mtr packet loss

Hi henryoswald,

 

Welcome and thanks for posting. The hub stats look ok so can you try running a speed test, including the further diagnostics and post the results. Can you also try a tracert to the BBC website so we can check that for you as well.

 

Cheers

 

David 

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