If you are confident that you are connected to your master socket,there are no other extensions connected to your phone line, and the home hub is connected up correctly, all you can do is to request a visit.
The smart hub can take a long time to establish a connection, so I would leave it at least 10 minutes.
The broadband technical helpdesk will be able to organise a visit this for you
First check with the Order Live Chat Team to make sure that you order is complete, and broadband is activated. Activation cannot be shown as complete until an Openreach Field Technician has run a commissioning test to prove there ia a connection, and uploaded the results to the BT server.
The problem can be resolved, even if it means asking one of the forum moderators to assist.
Hopefully the engineer will be able to do something (though it may be wishful thinking on my part). Anyway My BT shows my account as having a broadband connection, and my order has disappeared from the page. So as far as BT are concerned I have a fully working broadband connection since 8th Dec. Yay!
Wow. I was on the phone with BT to confirm the engineer visit for today (considering a previous time I waited till the end and no one turned up). I was put on hold for a full 15 minutes by an advisor and they have just disconnected the line on me!Seriously are BT that bad? Do I have any option to back out of this contract now? Oridinarily if there is no service am I still contract bound? it might even be better for me to pay myself out of this deal in the long run.
I don't know if this thread is still of interest to anyone but today it seems the engineer has just 'cleared' the fault and cancelled todays appointment. They have just rebooked another appointment on the 21st (without even checking if the date is ok for me)
Now on call with the team trying to cancel it hopefully without paying the £327 cancellation (because I am out of the cooling off period)
Thanks BT. Wish I'd never heard of you.
Thanks to the kind people who initially tried to help me on here.
You would not be able to cancel without penalty unless the following applies
Cancellation of your service will be subject to the following conditions: