Folder and Sub folders missing.

[middersuk]

Logged into Outlook yesterday and all appeared fine. 

I have various folders and subfolders to sort emails and I created a new subfolder in my main accounting folder.  All appeared ok when I quit Outlook.

Logged in today and on trying to move an email to the new subfolder today and an error message popped up

"Cannot move the items.  The server responded; 'mailbox name does not exist or is not selectable, 0'"

Outlook still shows the folder and all subfolders but displays the message

"Cannot display the folder.  The folder 'accounting' cannot contain items.  This is most likely a limitation of your IMAP server."

When logged into BT website the main folder that contained all the accounting emails is missing.  All other folders are still showing and are accessible.  Am I to assume that all my emails have been lost/deleted?  Why is this?  Is there any way to recover these folders/emails?

[gg30340 · Accepted solution]

Was the main folder that is missing set up yesterday or have you been using it for some time and it was only the sub folder that was set up yesterday?

Did you check in the trash/bin/deleted items folder on both Outlook and on webmail to see if the missing folder is there.

[middersuk]

The sub folder was created yesterday. I've located the folder in the webmail deleted items and restored it now thank you.

[gg30340]

Glad to hear that. I would do a daily or weekly backup of the folder and any other emails just in case you have any future problems.