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Message 1 of 3

Folders on new email version

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Has anyone yet found a solution to transferring emails to folders, please? Drag and drop has not worked for me and my inbox is heaving with stuff that needs filing but cannot be. Thanks.

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Message 2 of 3

Re: Folders on new email version

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What browser are you using, have you tried a different browser to see if it works.

I use Chrome and drag and drop works without problem.

You can also move emails to folder by ticking the box on the left of the email list then go to the menu bar at the top of the list of emails and click on the "more" button. This will give you a drop down box. Click on "move to" and another box will open with a lost of your folder. Select the folder you want and click on it. The email should then be moved.

You can move more than one email at a time by ticking the left hand box for all the emails that you want moved to the same folder.

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Message 3 of 3

Re: Folders on new email version

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Thanks for your reply. This was clearly an error in the latest version of email as it now works in the normal way - for the first time since October. Thank you for your suggestion which I did follow and was delighted to be able to use folders again. It looks as if bt is gradually solving some of the problems with their latest email version so, hopefully, they'll test the next update before rolling it out.
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