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Christine
Aspiring Expert
1,499 Views
Message 51 of 75

Re: For mod's to check ( speedtester)

Latest java installed...cache cleared...cookies deleted....still hangs for me!!
whoosh
Contributor
1,499 Views
Message 52 of 75

Re: For mod's to check ( speedtester)

Smiley Happy

 

The last time it worked was 26th Jan

 

Why should cookies have anything to do with it - as it works fine in IE8 and FF on a BT Business Broadband Line with a Netgear router with no BT Vision -

 

It fails in IE8 and Firefox - on the BT Broadband lines with BT Vision enabled and has done so every day since

 

java is up to date, all patches applied to FF and IE and I regularly clear out temp internet files (infact FF clears all brwosing data/info/temp files/cookies when i close it)

 

If you look at the "other" thread you will see similar reports

 

 

 

 

Highlighted
Distinguished Guru
2,147 Views
Message 53 of 75

Re: BT Speedtester - 'Number of Threads are 4' Error

And the BT Forum Moderation response is.................................................................wait for it..............is.......

-+-No longer a forum member-+-
Guru
1,494 Views
Message 54 of 75

Re: For mod's to check ( speedtester)

I dunno then folks, I dont have the problem, and have not had to investigate it from my end.....

merely trying to suggest things to look at....I'll keep me gob shut!!   Smiley Indifferent

Distinguished Guru
2,143 Views
Message 55 of 75

Re: BT Speedtester - 'Number of Threads are 4' Error

Slightly off topic here but BT servers are NOT well.

Just tried comparing BB packages and got this

Server Error

This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is a misconfiguration. Please ask the administrator to look for messages in the server's error log.

 

using this link http://www.productsandservices.bt.com/consumerProducts/displayCategory.do?categoryId=CON-TOTAL-BB-R1...

 

Anyone else seeing this?

-+-No longer a forum member-+-
whoosh
Contributor
2,142 Views
Message 56 of 75

Re: BT Speedtester - 'Number of Threads are 4' Error

mailed them

Moderator-Retired
2,120 Views
Message 57 of 75

Re: BT Speedtester - 'Number of Threads are 4' Error

Hi Guys,

 

Ok threads merged!

 

ta

 

Craig

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
whoosh
Contributor
2,111 Views
Message 58 of 75

Re: BT Speedtester - 'Number of Threads are 4' Error

Well done Craig - not only did you merge the thread but......

From not workin @ 8 am today

to

I have just checked it now and it's working on both of my BT Vision enabled lines

 Smiley Very Happy

 

0 Ratings
Distinguished Guru
2,110 Views
Message 59 of 75

Re: BT Speedtester - 'Number of Threads are 4' Error

Hooray its only gone and bloomin' worked!Smiley Happy

 

Booo STILL got the QoS issueSmiley Sad

 

Results Image  not loaded

<script type="text/javascript">// // <![CDATA[ paintProgressAndMessageOnBar(-1 ,"One Last Test Required" ); // </script> This Test comprises of two tests

1. Best Effort Test: -provides background information.


Download  Speed

6565 Kbps
 
0 Kbps7150 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 6565 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7150 Kbps

2. Assured Rate Test: -provides background information.


Download Speed

551 Kbps
 
0 Kbps600 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 551 Kbps
 For your connection, the acceptable range of speeds is 576-600 Kbps.
 Additional Information:
 Assured Rate IP profile on your line is - 600 Kbps


This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

 

Please visit FAQ section if you are unable To understand the test results.

 

NOTE TO MOD DEALING WITH THIS ON THE OLD FORUM. IF I CLICK CONTINUE I HAVE TO CHANGE BB USERNAME TO SPEEDTEST@SPEEDTEST_DOMAIN

-+-No longer a forum member-+-
0 Ratings
Christine
Aspiring Expert
2,103 Views
Message 60 of 75

Re: BT Speedtester - 'Number of Threads are 4' Error

Test now working for me too.....Smiley Happy

0 Ratings