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Guru
Guru
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Message 1 of 4

For the help into the investigation of Ubisoft servers/site issues

Hi all,

 

RE threads( https://community.bt.com/t5/BT-Infinity-Speed-Connection/BTInfinity-customers-problem/td-p/1072242/p... & https://community.bt.com/t5/Other-Broadband-Queries/Uplay-and-Ubisoft-website/td-p/1144266 )

 

RE The current issues regarding access to Ubisoft servers/site (www.ubi.com/uk/http://uplay.ubi.com/ , https://authentication-ui.ubi.com and https://secure.ubi.com )

 

thought it may help to have a few traceroutes from a non BTWholesale network provider to compare with others.

 

(At Uni so our halls runs off the StudentCom (CableCom) network)

 

The websites and login pages load all fine for me, though to me there does seem an issue with the traceroutes (unless GTT and Ubisoft have configured some of their servers to not respond to pings)

 

Traceroute 1) To ubi.com (Though no issues loading the website on browser, though traceroute showing issues.)

C:\Users\>tracert ubi.com

Tracing route to ubi.com [216.98.48.35]
over a maximum of 30 hops:

  1     4 ms     6 ms     1 ms  109.202.232.1
  2     5 ms     5 ms     7 ms  77.244.134.105
  3    33 ms     8 ms    12 ms  Po3.csw0.rbsov.as42689.net [77.244.129.109]
  4     6 ms     8 ms     5 ms  Po1.br0.rbsov.as42689.net [77.244.129.130]
  5     5 ms     6 ms     6 ms  cr0-g2-13.rbsov.bogons.net [93.186.32.33]
  6     6 ms     6 ms     5 ms  195.50.122.253
  7    21 ms    14 ms    14 ms  GTT-level3-2x10G.London.Level3.net [4.68.111.26]

  8   264 ms  1042 ms    94 ms  xe-7-3-0.mtl10.ip4.tinet.net [141.136.106.106]
  9     *     ubisoft-gw.ip4.tinet.net [173.241.128.42]  reports: Destination net unreachable.

Trace complete.

 2) Traceroute to uplay.ubi.com/ (again website seems fine to load via browser, though looks like some servers aren't responding to pings)

C:\Users\>tracert uplay.ubi.com

Tracing route to lb-game2web.ubisoft.com [216.98.48.111]
over a maximum of 30 hops:

  1     7 ms    32 ms    11 ms  109.202.232.1
  2     5 ms     7 ms     5 ms  77.244.134.105
  3    19 ms    10 ms    13 ms  Po3.csw0.rbsov.as42689.net [77.244.129.109]
  4   247 ms    25 ms    21 ms  Po1.br0.rbsov.as42689.net [77.244.129.130]
  5    70 ms     5 ms     6 ms  cr0-g2-13.rbsov.bogons.net [93.186.32.33]
  6    13 ms    23 ms    12 ms  195.50.122.253
  7    29 ms     8 ms     7 ms  GTT-level3-2x10G.London.Level3.net [4.68.111.26]

  8    94 ms    99 ms   110 ms  xe-7-3-0.mtl10.ip4.tinet.net [141.136.106.106]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30  ubisoft-gw.ip4.tinet.net [173.241.128.42]  reports: Destination net unreachable.

Trace complete.

 

3) Traceroute to https://authentication-ui.ubi.com/?lang=en-GB (again traceroute stating that destination is unreachable)

C:\Users\>tracert authentication-ui.ubi.com

Tracing route to lb-onl-med-wspub01-sec.ubisoft.com [216.98.48.26]
over a maximum of 30 hops:

  1     6 ms     3 ms     2 ms  109.202.232.1
  2     7 ms    22 ms     5 ms  77.244.134.105
  3    14 ms     9 ms     9 ms  Po3.csw0.rbsov.as42689.net [77.244.129.109]
  4     5 ms     6 ms     6 ms  Po1.br0.rbsov.as42689.net [77.244.129.130]
  5   160 ms     9 ms     6 ms  cr0-g2-13.rbsov.bogons.net [93.186.32.33]
  6    31 ms    21 ms     9 ms  195.50.122.253
  7     8 ms    52 ms     6 ms  GTT-level3-2x10G.London.Level3.net [4.68.111.26]

  8   110 ms   130 ms   107 ms  xe-7-3-0.mtl10.ip4.tinet.net [141.136.106.106]
  9     *     ubisoft-gw.ip4.tinet.net [173.241.128.42]  reports: Destination net unreachable.

Trace complete.

 

4) Traceroute to https://secure.ubi.com (Website loads fine, though traceroute showing issues)

C:\WINDOWS\>tracert secure.ubi.com

Tracing route to lb-cms.ubisoft.com [216.98.48.5]
over a maximum of 30 hops:

  1     2 ms     8 ms     2 ms  109.202.232.1
  2     6 ms     5 ms     5 ms  77.244.134.105
  3    15 ms    10 ms     9 ms  Po3.csw0.rbsov.as42689.net [77.244.129.109]
  4     7 ms    11 ms     7 ms  Po1.br0.rbsov.as42689.net [77.244.129.130]
  5    28 ms     7 ms    51 ms  cr0-g2-13.rbsov.bogons.net [93.186.32.33]
  6    20 ms    13 ms     5 ms  195.50.122.253
  7    10 ms     7 ms     6 ms  GTT-level3-2x10G.London.Level3.net [4.68.111.26]

  8    97 ms   153 ms    96 ms  xe-7-3-0.mtl10.ip4.tinet.net [141.136.106.106]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *     ubisoft-gw.ip4.tinet.net [173.241.128.42]  reports: Destination net unreachable.

Trace complete.

 

 

I believe (looking though a number of other traceroutes to Ubisoft servers) that Ubisoft use the GTT IP network (Tinet - Tiscali International network) for some of their routing and could be an issue there maybe?

 

Hope this will help. Like I said before the websites are loading fine, though the traceroutes are saying there is an issue??

 

If you need any more traceroutes or want a traceroute to a specific IP Address then just let me know.

 

Cheers,

James

 

 


jac_95 | BT.com Help Site | BT Service Status
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Guru
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Message 2 of 4

Re: For the help into the investigation of Ubisoft servers/site issues

Just an update.

 

It now looks like Ubisoft have now re-routed their network to their severs via (as6453.net) TATA Communications network instead of GTT (TINET - Tiscali International Network) network.

 

From Ubisoft changing their network traffic to their severs from the GTT network to the TATA Communications network I gather it was a Ubisoft routing issue.

 

James


jac_95 | BT.com Help Site | BT Service Status
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Guru
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Message 3 of 4

Re: For the help into the investigation of Ubisoft servers/site issues

Sorry another update.

 

I'm posting this here as I don't want to stir any arguments about who to blame. I not sure what caused the issue, though the re-routing of the network traffic to Ubisoft's servers seems to have temp solved it. 

 

Firstly it seems that Neil McRae (I'm guessing that this account is genuine), who is the Chief Network Architect at BT , has asked Ubisoft to contact him on directly via PM on Ubisoft's forum - <<Here>>

 

Secondly The re-routing of the network traffic to the Ubisoft servers seems to have effected all UK based ISP/CPs routing and not just BT's network traffic to Ubisoft's servers. There seems to be some perception on the thread on this forum that BT Retail have just re-routed their own network traffic to Ubisofts servers.

 

Ie: however All UK network traffic going to Ubisoft's servers are now going via (as6453.net) TATA Communications networks instead of GTT (TINET - Tiscali International Network) networks.

 

1) Here's a traceroute to ubi.com using EE mobilebroadband. 

 

C:\WINDOWS\system32>tracert ubi.com

Tracing route to ubi.com [216.98.48.35]
over a maximum of 30 hops:

  1     7 ms     3 ms     8 ms  ee.mobilebroadband [192.168.1.1]
  2     *        *        *     Request timed out.
  3    39 ms    31 ms    38 ms  10.247.226.213
  4   364 ms    44 ms    38 ms  172.27.181.222
  5    52 ms    32 ms    37 ms  172.27.181.19
  6    97 ms    82 ms    29 ms  172.27.181.173
  7    56 ms    32 ms    36 ms  109.249.190.3
  8   112 ms    33 ms    36 ms  87.237.20.202
  9   132 ms    39 ms    61 ms  87.237.20.45
 10    92 ms    85 ms    60 ms  87.237.20.36
 11   110 ms    33 ms    36 ms  87.237.20.32
 12   107 ms    34 ms    65 ms  80.150.171.89
 13   276 ms    60 ms    77 ms  ix-4-2-0-0.tcore1.A56-Atlanta.as6453.net [64.86.113.21]
 14   226 ms   157 ms   157 ms  if-15-2.tcore2.L78-London.as6453.net [80.231.131.117]
 15   431 ms   129 ms   174 ms  if-20-2.tcore2.NYY-NewYork.as6453.net [216.6.99.13]
 16   291 ms   155 ms   157 ms  if-12-6.tcore1.CT8-Chicago.as6453.net [216.6.99.46]
 17   263 ms   160 ms   137 ms  if-22-2.tcore2.CT8-Chicago.as6453.net [64.86.79.1]
 18   177 ms   169 ms   157 ms  if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 2) And another traceroute to ubi.com using the StudentCom (CableCom) broadband connection. Though here the pings are rather large in terms of gaming.

 

C:\WINDOWS\system32>tracert ubi.com

Tracing route to ubi.com [216.98.48.35]
over a maximum of 30 hops:

  1     4 ms     3 ms     3 ms  109.202.232.1
  2     5 ms     5 ms     5 ms  77.244.134.105
  3     6 ms     6 ms     5 ms  Po3.csw0.rbsov.as42689.net [77.244.129.109]
  4     7 ms     5 ms     5 ms  Po1.br0.rbsov.as42689.net [77.244.129.130]
  5    21 ms     5 ms     5 ms  cr0-g2-13.rbsov.bogons.net [93.186.32.33]
  6     6 ms     5 ms     6 ms  195.50.122.253
  7     6 ms     7 ms     5 ms  vl-3608-ve-232.csw2.London1.Level3.net [4.69.166.30]
  8     7 ms     5 ms     5 ms  ae-228-3604.edge3.London1.Level3.net [4.69.166.158]
  9     6 ms     6 ms     5 ms  ix-20-0.tcore1.LDN-London.as6453.net [195.219.83.101]
 10     *       99 ms    97 ms  if-17-2.tcore1.L78-London.as6453.net [80.231.130.129]
 11   109 ms   118 ms   113 ms  if-1-2.tcore2.L78-London.as6453.net [80.231.130.122]
 12   108 ms   108 ms   108 ms  if-20-2.tcore2.NYY-NewYork.as6453.net [216.6.99.13]
 13   101 ms   102 ms   106 ms  if-12-6.tcore1.CT8-Chicago.as6453.net [216.6.99.46]
 14    98 ms    98 ms    97 ms  if-22-2.tcore2.CT8-Chicago.as6453.net [64.86.79.1]
 15   100 ms    97 ms    99 ms  if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25  66.198.96.18  reports: Destination net unreachable.

 

 

Cheers,

James


jac_95 | BT.com Help Site | BT Service Status
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Guru
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Message 4 of 4

Re: For the help into the investigation of Ubisoft servers/site issues

Just to say it looks like the UBI (Ubisoft) issues has appeared again. So there may again be a flood of forum users complaining about this again.

 

Looks like the routing has changed again from when it was re-routed to temp solve the issue back in January.

 

It was going via (as6453.net) TATA Communications networks back in end of Jan for the majority of ISPs, though now looks like the routing has been reverted back to go via the GTT (TINET - Tiscali International Network)

 

Traceroute via the StudentCom (CableCom network):

Tracing route to ubi.com [216.98.48.35]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  ******
  2    15 ms    14 ms    14 ms  ******
  3    14 ms    13 ms    13 ms  Po3.csw0.rbsov.as42689.net [77.244.129.109]
  4    16 ms    16 ms    16 ms  Po1.br0.rbsov.as42689.net [77.244.129.130]
  5   147 ms    67 ms    53 ms  cr0-g2-13.rbsov.bogons.net [93.186.32.33]
  6    16 ms    13 ms    12 ms  195.50.122.253
  7    16 ms    16 ms    16 ms  GTT-level3-2x10G.London.Level3.net [4.68.111.26]

  8   104 ms   107 ms   106 ms  xe-7-3-0.mtl10.ip4.tinet.net [141.136.106.106]
  9  ubisoft-gw.ip4.tinet.net [173.241.128.42]  reports: Destination net unreachable.

Trace complete.

 

James


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