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Beginner
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Message 1 of 5

Forced to pay £35

Hello


 I was all set to move over to BT from Virgin but something is annoying me!

I want to have 2 boxes for recording on and am prepared to pay the extra £5 per month and the £99 for the extra box. However BT are insisting that an engineer needs to come and install the second box at a cost of £35 because it needs to be connected to my router.

They seem perfectly happy for me to connect my first box myself but insist on an engineer visit if I want two boxes. I really don't want a stranger laying a cable from my router to my bedroom when I am perfectly capable of making the connection myself and I don't want to waste £35.

Does anyone know why they insist on this? Is there anyway around it?

Thanks for any help

Ian

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4 REPLIES 4
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Recognised Expert
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Message 2 of 5

Re: Forced to pay £35

I'm sure a mod will step in and help

 

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Message 3 of 5

Re: Forced to pay £35

Hi Ian,

 

Sounds a bit off to me, you sshould have the option to install yourself.  I would say give a mod a shout!!

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CG Over An Out
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Moderator
Moderator
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Message 4 of 5

Re: Forced to pay £35

Hi Irhut

 

Send us an email using the contact the mods link in my profile, I'll happily get this looked into further for you.

 

Cheers

 

Stuart

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Beginner
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Message 5 of 5

Re: Forced to pay £35

Hello Stuart,

 

I have done this although I had to make up my account number as I am not  yet a customer - I will be though if this problem can be sorted!

 

Ian

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