I was all set to move over to BT from Virgin but something is annoying me!
I want to have 2 boxes for recording on and am prepared to pay the extra £5 per month and the £99 for the extra box. However BT are insisting that an engineer needs to come and install the second box at a cost of £35 because it needs to be connected to my router.
They seem perfectly happy for me to connect my first box myself but insist on an engineer visit if I want two boxes. I really don't want a stranger laying a cable from my router to my bedroom when I am perfectly capable of making the connection myself and I don't want to waste £35.
Does anyone know why they insist on this? Is there anyway around it?
Thanks for any help
Sounds a bit off to me, you sshould have the option to install yourself. I would say give a mod a shout!!
Send us an email using the contact the mods link in my profile, I'll happily get this looked into further for you.
I have done this although I had to make up my account number as I am not yet a customer - I will be though if this problem can be sorted!