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scotman2010
Aspiring Contributor
30,107 Views
Message 1 of 5

Forgotten BT email address AND password.

Hi we got given a email and a  password  but we have gone and lost it how can i get it back as we need it to access our account on line.......

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4 REPLIES 4
Distinguished Guru
30,106 Views
Message 2 of 5

Re: Forgotten BT email address AND password.

I'd of thought that if you go to http://www.bt.com/ and click on the forgotten (next to username), it should direct you to a security page whereby you'll be asked the security questions you used whn the account was activated.

 

Not sure though but worth a go IMO.

-+-No longer a forum member-+-
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wrongnumber
Contributor
30,091 Views
Message 3 of 5

Re: Forgotten BT email address AND password.

As would normally be expected you do mean just the password and not both?

 

If it is both and you have sent or received emails previousky, which have been deleted some email clients do not actually erase them and can be recovered with a program like Recuva (freeware). That would reveal the user name as a first step.

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colinemordy
Beginner
25,888 Views
Message 4 of 5

Re: Forgotten BT email address AND password.

Go to this page:

http://bt.custhelp.com/app/answers/detail/a_id/8517/c/345,5388,5393

 

Among other things, you'll find a phone number: 0800 111 4567

 

Select technical queries (or somesuch) from the options and a guy in India will sort you out. - You'll need to answer some security questions.

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Distinguished Sage
25,869 Views
Message 5 of 5

Re: Forgotten BT email address AND password.

As DS posted just go to my BT and you can recover both password and username from there
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