Hi we got given a email and a password but we have gone and lost it how can i get it back as we need it to access our account on line.......
I'd of thought that if you go to http://www.bt.com/ and click on the forgotten (next to username), it should direct you to a security page whereby you'll be asked the security questions you used whn the account was activated.
Not sure though but worth a go IMO.
As would normally be expected you do mean just the password and not both?
If it is both and you have sent or received emails previousky, which have been deleted some email clients do not actually erase them and can be recovered with a program like Recuva (freeware). That would reveal the user name as a first step.
Go to this page:
Among other things, you'll find a phone number: 0800 111 4567
Select technical queries (or somesuch) from the options and a guy in India will sort you out. - You'll need to answer some security questions.