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Not sure if I'm in the right place, but I've just received a bill from BT, normally £80 a month but this month it's £1200! Apparently BT have been charging us for only one Feature line since 2010 rahter than 2 lines, no idea why, and we had no idea this was the case. They are back-dating it from 2013 because it's their mistake. There was no letter to advise this. I called BT billing and they said even though it's their error, they'll reduce the bill by 50% and that's it.
Can I get some assistance on this please. We're a small business, and if we make a mistake we don't go back to our clients and say sorry, we forgot to charge you so we're backdating what you owe us. We'd lose business. It just seems wrong on all levels. Can somebody advise please?
Welcome to the BT Residential Customers forum
As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/
Can anyone please advise the success they have had at canceling their contract with BT through the Ombudsman?
I have an ongoing compliant with BT as i was without Broadband for 1 month which i was daily on the phone trying to address.
They sent an engineer to my house and after 7 hours diagnosed a fault with the router ( The engineer was from Open Reach )
I then had to recall BT and asked them to send a replacement ( Even though i had a spare one and checked this when engineer was onsite and low a behold... it didnt fix )
I waited in to receive the parcel and plugged it in only to find the issue was exaclty the same
I have called daily and been fobbed off with movement between departments with the message someone will call you back betweek blah blah
guess what no call
I now want to cancel agreement and move to a provider that offers QUALITY SERVICE and not promises
Hi @fragle2112 and welcome.
I'm really sorry you're having problems with the broadband. I can help. Can you please send over your details? You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.