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Keith_Beddoe
Distinguished Sage
Distinguished Sage
4,837 Views
Message 11 of 42

Re: Formal Complaints - Ombudsman Services


@heatherloz wrote:

Not sure if I'm in the right place, but I've just received a bill from BT, normally £80 a month but this month it's £1200!  Apparently BT have been charging us for only one Feature line since 2010 rahter than 2 lines, no idea why, and we had no idea this was the case.  They are back-dating it from 2013 because it's their mistake.  There was no letter to advise this.  I called BT billing and they said even though it's their error, they'll reduce the bill by 50% and that's it. 

 

Can I get some assistance on this please.  We're a small business, and if we make a mistake we don't go back to our clients and say sorry, we forgot to charge you so we're backdating what you owe us.  We'd lose business.  It just seems wrong on all levels.  Can somebody advise please?


Welcome to the BT Residential Customers forum

 

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

 

Thanks




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DavidM
Moderator
Moderator
4,648 Views
Message 12 of 42
Moved:

Re: Formal Complaints - Ombudsman Services

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Katemoss12
Aspiring Contributor
4,640 Views
Message 13 of 42

Re: Formal Complaints - Ombudsman Services

My Husband has become ill  because of the treatment at the hands of BT

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
4,636 Views
Message 14 of 42

Re: Formal Complaints - Ombudsman Services


@Katemoss12 wrote:

My Husband has become ill  because of the treatment at the hands of BT


https://community.bt.com/t5/Bills-Packages/MY-PARENTS-are-sick-and-moving-home-but-BT-call-centre-is...

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DavidM
Moderator
Moderator
4,637 Views
Message 15 of 42

Re: Formal Complaints - Ombudsman Services

Hi Katemoss12,

 

You've marked your own thread as resolvd. Are you still having problems? if so can you post on your own thread and we'll be happy to help.

 

Cheers

 

David

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jodysellars
Beginner
4,563 Views
Message 16 of 42

Re: Formal Complaints - Ombudsman Services

I feel i'm having the same problem, an easy automatic transfer on the 4th of sep 2015 has turned into a phone call nightmare and numerous data purchases on my mobile. I've already booked one day off work for it to be sorted. The fault was external to the building so it should have been checked with me having to be there loosing a days holliday. I've never been so stressed out by a company in my life! It's pushing me so far i might just **bleep** well end it! Does the T stand for torture?
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jodysellars
Beginner
4,560 Views
Message 17 of 42

Re: Formal Complaints - Ombudsman Services

I feel i'm having the same problem, an easy automatic transfer on the 4th of sep 2015 has turned into a phone call nightmare and numerous data purchases on my mobile. I've already booked one day off work for it to be sorted. The fault was external to the building so it should have been checked with me having to be there loosing a days holliday. I've never been so stressed out by a company in my life! It's pushing me so far i might just well end it! Does the T stand for torture?
0 Ratings
PaddyB
Moderator
Moderator
4,549 Views
Message 18 of 42

Re: Formal Complaints - Ombudsman Services

Hi jodysellars,

 

I'll be able to take a look at the details of your complaint. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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fragle2112
Beginner
3,739 Views
Message 19 of 42

Re: Formal Complaints - Ombudsman Services

Can anyone please advise the success they have had at canceling their contract with BT through the Ombudsman?

I have an ongoing compliant with BT as i was without Broadband for 1 month which i was daily on the phone trying to address. 

They sent an engineer to my house and after 7 hours diagnosed a fault with the router ( The engineer was from Open Reach )

I then had to recall BT and asked them to send a replacement ( Even though i had a spare one and checked this when engineer was onsite and low a behold... it didnt fix )

I waited in to receive the parcel and plugged it in only to find the issue was exaclty the same 

I have called daily and been fobbed off with movement between departments with the message someone will call you back betweek blah blah 

guess what no call 

I now want to cancel agreement and move to a provider that offers QUALITY SERVICE and not promises 

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DavidM
Moderator
Moderator
3,733 Views
Message 20 of 42

Re: Formal Complaints - Ombudsman Services

Hi @fragle2112 and welcome.

 

I'm really sorry you're having problems with the broadband. I can help. Can you please send over your details? You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.

Cheers

David

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