We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Ive sent the info over including case number
I only want to cancel my contract and move to another supplier
I am glad to see I am not the only one that's having problems with bt only mines been going on for 18 months. Yesterday I decided to cancel all bt services as I'd had enough of being passed from one department to another. You would of thought this to be a straight forward action but no! Got cut off two times then got talking to a gentleman who promised me (one of so many promises) after talking to his manager that someone from the engineering team would call me back before the end of the day! Alas no call recieved...... Frustrated is not the word. Any suggestions on what to do next as I'm now paying full price for broadband that keeps dropping and can only be used in the room with the hub in. I'm out of contract and right now have not paid my bill hoping this would cause bt to do something!
Welcome to the forum. Not paying your bill certainly will cause BT to do something - it will start with late payment charges and ultimately trash your credit rating. Not a good idea, whatever the provocation.
If your BT services have not yet been cancelled, help with your problem should be available on this forum if you care to post details on the appropriate board here.
How do I raise a formal complaint against BT to the Ombudsman? Anyone able to advise me on this?
@ejeffries Welcome to the forum and thanks for posting, I'm really sorry to see you want to raise a complaint with the Ombudsman. If you post an overview of the problem on the relevant board the community may be able to help you get this sorted.
After receiving a ‘dead lock’ letter from BT I want to refer a complaint I have with BT to the Ombudsman as BT are incorrectly pursuing me personally for a business BT Sport contract rather than correctly pursuing the Ltd company. This has resulted in the debt being passed to a debt collection agency in my personal name.
I have a full summary of the situation (which is too big to post) and supporting evidence.
This has resulted in a debt collection agency pursuing me for over £4000 so far for money for the outstanding BT Sport business contract and the situation is becoming very stressful.