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BT have stopped the Fox Channels because as per http://bt.custhelp.com/app/answers/detail/a_id/53248/?s_cid=con_bt.com/channelchanges due to Fox Channels changing the way that they offer their channels.
Within the above link it states that BT has been in contact via e-mail with all those that watch the Fox Channels, however that is incorrect as I have not been contacted and it is one of my listed channels that I have paid extra to use.
Can someone from BT explain to me when I am likely to get a refund please?
Best thing to do is to follow the instructions outlined in the link you provided:
Please phone us on 0800 032 4624 if you’d like to discuss your TV package or need more help.
I contacted them and they offered me a discount for losing the channel, I was also allowed to cancel the entertainment package if I wanted (but decided against)
I never watched the Fox Channel even though it was part of my subscription. I didn't get the email, and I figure that's because they know I never watched Fox. Fair enough!