zulu17
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Message 1 of 14

Fox TV

I'm a bit surprised that there has been no moderator interaction on the

 

https://community.bt.com/t5/YouView-Boxes/FOX-TV-channel-ending-on-BT-TV/td-p/1585516

 

which I believe I referered yesterday.

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13 REPLIES 13
stuartrogerson
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Message 2 of 14

Re: Fox TV

I agree and there grounds for cancelling as a result of this loss?



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NeilO
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Message 3 of 14

Re: Fox TV

Hi Guys,

 

We've raised this and we're waiting on more info. We'll post on the thread when we have all the facts.

 

Cheers

Neil

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stuartrogerson
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Message 4 of 14

Re: Fox TV

Thanks Neil



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stuartrogerson
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Message 5 of 14

Re: Fox TV

Thank you for posting on the thread Neil. Can you tell us if this is grounds for cancelling our TV contracts ?



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zulu17
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Message 6 of 14

Re: Fox TV

stuart

 

http://www.productsandservices.bt.com/consumer/terms/TV.html

 

 

Content availability

  1. We may change the content that we supply as part of the service from time to time. This means that:
  1. access to Freeview digital TV and radio and any other channels broadcast over the digital terrestrial television (DTT) platform or over your broadband service – whether or not these channels form part of any subscription you may take with BT TV – are subject to availability and BT is not responsible for the continuing broadcast of these channels;
  2. we can add to, change or withdraw VOD content available for rental, purchase or subscription and /or any channels available as part of the BT TV service at any time. Except as set out in paragraph 53c, we will tell you before we make any changes to your subscription service;
  3. occasionally we may withdraw channel(s) that form part of your subscription service and we may not have time to tell you beforehand, but we will tell you as soon as we can;
  4. sometimes we may withdraw certain subscription packs of channels (Pack(s)) and/or change the Pack you are subscribing to. If we change or withdraw the Pack you are subscribing to we will move you onto the nearest equivalent Pack and we will give you at least 30 days' notice of any change.
  1. If:
  1. we believe the loss of the channel(s) referred to in paragraph 53c is likely to cause you material disadvantage; or
  2. under paragraph 53d we move you to a Pack that costs you more,

you will have 30 days from the day you receive our written notification to call and tell us you want to end your contract for BT TV, on up to 30 days' notice to us. If you do so you will not be charged the higher price for BT TV if paragraph 54b applies (if you have already paid the higher price we will refund the difference to you in your next or final bill), and if you are still in a minimum contract term for BT TV, you won’t have to pay early termination charges for ending your contract early.

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stuartrogerson
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Message 7 of 14

Re: Fox TV

It's all down to "believe" I believe it is to material disadvantage but will BT



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zulu17
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Message 8 of 14

Re: Fox TV

Observation - the email notifications don't appear tyo be being sent in a timely manner.

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zulu17
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Message 9 of 14

Re: Fox TV


@zulu17 wrote:

Observation - the email notifications don't appear tyo be being sent in a timely manner.


the email notifications don't appear to be being sent in a timely manner

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zulu17
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Message 10 of 14

Re: Fox TV

Well I still have had no formal notification of the channel being withdrawn. Given the many posts on the forum this seems a common complaint.  Very disapointing.

 

Have the moderators fed back issues on non notification ?