Hi, I signed up to a BT TV package including Infinity 1 (from which I am receiving 40-50mbps) and I made it very clear when ordering this package that one of the important conditions to my moving to BT TV would be that I am able to get the free AMC channel promised with every infinity deal at the moment. However, a few days ago, when I finally got my infinity installed, the channel was no where to me found in my TV guide. I called BT to ask why I didn't have the channel and the advisor agreed that indeed I should have the free AMC channel and said there must be a technical issue, so she put me through to the technical department. I explained the same problem to the technician, who would not take mine and the previous advisors word for the fact I should have the channel and went away to check my details, came back insisting that my package doesn't include AMC. He would not listen to me when I tried to explain that I had been told otherwise by BT and had read otherwise before agreeing to the package. He would not help as he had decided I was not entitled to it. How can anyone working for BT not know about the free channel being promoted everywhere when you get any package with infinity I don't know. I gave up and called yet another adviser who seemed more helpful and told me that yes, of course I should have amc as it is free with any package with enough mbps. But he told me that it wasn't on my guide as it was only accessible via 'on demand'. Unfortunately, I wasn't at home at the time to check this whilst I was still on the phone, but when I checked, this wasn't the channel at all, it was only about 2 episodes of a few series to catch up on. I need the channel as advertised, as I left Sky in good faith I would still get the programs I'd been watching before on AMC. However in the meantime, AMC has now shown up in my guide, along with several other programs that were not there before. But when I select AMC, I now get a message saying my package does not include the channel and I need to subscribe! This also leads me to wonder if any of the other channels that say this should also be avaiable to me on my package. I had thought i read channels like National Geographic and History would be avaiable? Not as important to me but if i am supposed to have those with the package, I would like them. Please, can someone tell me, what has happened to my "free AMC?".
One way or another, I need to find access to the show for October when its back, after that cliffhanger! I shall look into both. Yes, you're right Hunter2660. I have found getting what I asked for very hit and miss, everything issue I have tried to get resolve with them seems to go through several rounds of getting further complicated before someone finally solves the issue. If you have an order or technician appointment, I have found they can't handle it if you call about any unrelated problem, as your unrelated appointment or order is likely to get cancelled with out warning because they don't seem to be capable of handling both at once. They all seem friendly enough and want to help but there seems there is a complete lack of training and knowledge - that and a lack of communications between deparments - ironic, as it is a telecommunication business. They never used to be like this going years back, I think the worst thing that they have done is outsourced most of their departments and services - everything is so devided up, it's no wonder things get mixed up and unorganised. 