I currently have an ADSL 2+ service from BT, which I accepted as it was offered free on my BT line which is a backup to Virgin Media.
Today I received a letter from BT offering a free upgrade to Superfast Fibre. This is a personalised offer as the letter quotes my BT account number.
When I go to the link provided www.bt.com/get-free-fibre this states that BT is moving people off the old copper network to fibre and this offer is free.
When I proceed I am told the offer is not available and there is an alternative, and then I am told this will be £2.50 a month more.
It also goes on to say that after 18 months my cost will rise to £52 a month - which is over double current costs.
This sounds like a misleading offer. The web link the letter referes to clear states no increase in cost.
Anyone from BT able to confirm the details of this so call free offer?