Hi all, I have noticed members have been having problems with there free gift.
I am also waiting for me email to claim my free gift.
My BT Fibre broadband was activated on the 7th June, I got an email stating 14 days after activation I would recieve another email to claim my free gift, I was looking at choosing the JBL Soundbar but I havent heard from them?
Solved! Go to Solution.
You will receive an email 30 days after your service is activated.
The mention of 14 days is an error, and only applied to order made a few months ago. It has now be revised.
If you have not received it by the 7th July, then please post back here.
Still no email confirmation of my free gift.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Thank you for posting back. I'm sorry you haven't received the email to claim your free Tech Gift. If you send me in your details, I'll be able to chase this with the Promotions Team.
I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
Hi @littlefoot2 thanks for getting back to my PM and I'm happy that you have now been able to place your order for the free gift.