Free Halo 1 Upgrade that doesn't exists - or does it ?

[lgb2100]

Logging into My Account, I am greeted with...

Great - I have a BT mobile, and Fibre2 Broadband, so having this offer at no additional cost is ideal.

I go through the process, but instead of my monthly cost retaining it's £33.91 cost - the offer is an additional £8.00

(offer clear states free upgrade - not additional cost)

Naturally - I did not commit to this offer.

Checking the other broadband offers available - the new charges just don't reflect what should be applied.

I've contacted BT with regards to this Halo 1 Free upgrade, and they say "The offer does not exist"

I have asked the agent to raise this as a complaint, as I find this misleading, and if the offer is advertised, then should be honoured. Time will tell.

Anyone had problems with BT and their offers ?

[imjolly]

Phone the options team who are dealing with contract renewals/ upgrades and see what you can negotiate 0800800030

[lgb2100]

Hi, this I've have done, but the agent says the offer doesn't exist - I have asked him to raise it as a complait (should have feedback during next week)

Just had a quick look at My account - and the Halo 1 offer has now changed to be an additional £3 a month.

Going through the the process, the offer unlike the 'Free upgrade' is an additional £3.

Naturally - I have not taken this offer up !

Is BT pulling a 'fast one' - covering their tracks ?

[imjolly]

From other forum posts the £3 increase in cost appears to be the common offer

[Keith_Beddoe]

Normally if you upgrade, there is an additional upgrade cost, for things like a new home hub or a mini hub. These would involve postage and activation charges.

I think you will find that its those charges that are free, so in effect, the upgrade is free, with no additional charges. Of course its going to involve a change of contract, which is likely to cost more, and you are likely to be worse off.

[lgb2100]

Doesn't excuse them from display an 'free offer , that would have resulted in an additional £8. 00 (instead of a £0.00 increase).

I no longer seem to have the same trust in BT to what I used to have.

[lgb2100]

the 'free upgrade' included no new hub or no activation charges and no call package included.

It was a 24 month contract - For the same price as my current broadband package - which is £33.91

yet it would have resulted in an additional £8 extra.

The £3 Halo 1 upgrade - was pricing the same package, and was going to be an addition £3.

I don't mind extending my contract period, but it looks like once my contract expires, I'll be looking for another supplier.