Free Tech Gift email missing - help please

[Eckythump1]

Order for Max 4K & broadband package placed 19th June and went live 25th June.

Due to technical reasons on the day I could not place the order online but sales team assured me that he had noted I was eligible for free gift, (my son keeps pestering me for the headphones).

I rang and chased this up 15th July and after a long call where it seems like the sales person was selling me the same package again, I was again assured that I was eligible and would get the free gift email soon.

I've given it another two weeks but nothing. Can I get help on here?

[StuartH]

Hi @Eckythump1 

Welcome to the community.

Sorry you've had so much mixed information when chasing this reward.

I've sent you a private message asking for the details we need to investigate.

Thanks

Stuart 

[Eckythump1]

Thanks for the quick reply Stuart. I have sent you the details.

[JohnC2]

Hi @Eckythump1  thanks for sending over your details. One of the team will pick this up and be in touch later today.

cheers
John

[Eckythump1]

Thank you for looking into this and for the call that evening. Let's hope we can get something sorted.

[Eckythump1 · Accepted solution]

Hi there

I've not had an answer yet. Just an email to say that an Echo Dot that I didn't order will be another 30 days as there is no stock!

Don't forget me please, give them a nudge.

[Eckythump1]

Sorry for the delay - been on holiday.

Just to say that after a phone call from the helpful mods here, I got a satisfactory resolution. Many thanks