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Aspiring Contributor
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Message 1 of 2

Free Youview Upgrade

Hi

 

I wont bore you with what has gone on before regarding me having duplicate accounts and not being able to confirm I am the account holder.Etc.

 

I am now in a position to actually follow up on the Email invite to upgrade my soon to be Obsolite Vision Box for a Free Replacement You View Box .

 

All is OK on the online form -I tick box to say I dont want to pay for any TV services but the bit that concerns me is that 

 

--On my Activation date my Broadband will be disconnected and my Fibre service Started---or words to that effect.

 

This is dispite me being a FIBRE TO THE PREMISES Customer for the last 18 months.

 

All Im trying to do is have the new box -understanding they are tying me into a new 18 month contract.Why do BT not just have a confirmation form for this saying-Thankyou-Your new View Box box is on order.

 

Has anyone else gone through this process without problems.

 

Brian

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1 REPLY 1
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Moderator
Moderator
385 Views
Message 2 of 2

Re: Free Youview Upgrade

Hi Tractor37142,

 

I can take a look at your order just to make sure its all okay. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

0 Ratings