cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Expert
2,005 Views
Message 1 of 145

Free speed upgrade for Infinity 1 customers Sept-Nov 2017

Could one of the mods please contact me with regard to this as I seem to be getting conflicting info as to whether this has all been completed.

0 Ratings
144 REPLIES 144
Highlighted
Moderator
Moderator
1,974 Views
Message 2 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

Hi @kkkk and thanks for posting.

 

I'm sure we can clear things up for you. Can you confirm if you're on Infinity 1 or 2? Can you try running the speed test including the further diagnostics and post the results?

 

Cheers

 

David

0 Ratings
Highlighted
Aspiring Contributor
1,958 Views
Message 3 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

I am indeed wondering the same thing. I was told that it comes down to account age if you would be upgraded or not, as I had a 9 week delay in a home move order which resulted in the phone and broadband package being removed from my account that were reactivated after the "cut off" point for being eligble for the upgrade or not. 

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
1,946 Views
Message 4 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

@Owenmeredith  @kkkk

 

can you post the stats from your router please as well as btspeedtester diagnostic results requested by @DavidM



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Aspiring Expert
1,935 Views
Message 5 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

Capture12.JPG

 

Capture1.JPG

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
1,930 Views
Message 6 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

@kkkk

 

can you post router stats as well

 

as the boost was getting phased in and expected to be complete end november it probably has not reached your area yet



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Aspiring Expert
1,930 Views
Message 7 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

So, far, I've had, 'your area is not getting the upgrade' and 'its because you went live in October', having ordered in August, well before the order cut off date of the 28th Sept in this link...

http://bt.custhelp.com/app/answers/detail/a_id/56165/c/346

 

If the process is still ongoing and its taking longer than anticipated then it might be worth BT stating that fact to customers

0 Ratings
Highlighted
Aspiring Expert
1,928 Views
Message 8 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

Capture3.JPG

Off the router..

 

I'm on Infinity upto 52mb

 

I'm going to take a punt and say that its for any customers who were live before the 28th Sept, not perhaps had 'ordered' before the 28th Sept, maybe I'm wrong..

 

On online chat, I'm being told its a new year thing, thats the 3rd excuse...

0 Ratings
Highlighted
Aspiring Contributor
1,896 Views
Message 9 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

1. Product Name: HomeHub52.

Serial number: +XXXXXX+XXXXXXXXXX3.

Firmware version: v0.07.06.09028-BT (Type B) Last updated 12/1/20174.

Board version: 015.

VDSL uptime: 14 days, 21:22:046.

Data Rate: 9999 / 549987.

Maximum Data Rate: 28963 / 746988.

Noise Margin: 22.5 / 11.49.

Line Attenuation: 15.2 / 13.510.

Signal Attenuation: 0.0 / 0.0


Screen Shot 2017-11-20 at 16.03.22.pngScreen Shot 2017-11-20 at 16.04.43.png

0 Ratings
Highlighted
Aspiring Contributor
1,841 Views
Message 10 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

@kkkkand Owen,

 

Have eithere of you two had any of the emails off BT?, boost or price increase.  I'm the same just waiting on the bump(no emails), be suprised if it happens if we go past November as I think they have to pay for the any change of service after then.

 

I'll be holding them to what they have promised here though.

 

http://bt.custhelp.com/app/answers/detail/a_id/56165/c/346

 

0 Ratings