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Message 1 of 3

Freedom of information request

I've been trying to get a copy of the recorded calls between myself and BT. I've been directed to a page where I fill in a form and it says it has been accepted but I receive no confirmation email and no follow up. How am I supposed to know anyone is dealing with this? Everytime I phone and speak to someone they point me in the direction of that online form!

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Message 2 of 3

Re: Freedom of information request

Hi @AlasdairMacQuarrie and thanks for posting.

It can take up to one month for a response to be sent so if you don't hear from them by that stage please get in touch.

Cheers

David

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Message 3 of 3

Re: Freedom of information request

Surely an automated 'we have received your request' email should be sent. What proof do I have in a months time that I requested it? You are legally bound to supply me the information in a timely manner but how can I hold you to account if you can deny ever receiving the request?

 

BT are getting shadier by the day.

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