Freeze payment for BT Sport

[sarum99]

We customers need to let their CEO know our feelings about there response to the sports channel.

You can contact...Philip Jansen

For more Chief Executive info visit   ceoemail.com

or Ombudsman service call 03304401614

or write to...……...Ombudsman Services communications,

                                    PO BOX 730,

                                    WARRINGTON

                                    WA4 6WU.

Hope this helps

[davidawatt]

Can't we just cancel the Direct Debit on line?

[ukwiz]

No, unfortunately not. You have to phone - but that is a 1-2 hour wait.

[Rizzlers066]

by writing it would take 10 days at least

[dwhite4245]

For a "communications" company BT are horrendous to communicate with.

[Rizzlers066]

no u cant freeze it

[Rizzlers066]

I agree I think they should stop doing internet packages and tv packages and solely concentrate on getting it right with the landlines etc they are failing badly really and not admitting it is even worse imo

[Rizzlers066]

no I think that has to be done via ur bank

[Rizzlers066]

I hear ya and agree I was told I couldn't cancel or get any help in my account due to the face im in a 18mnth contract and would have to pay 400 pounds to cancel I told them the earliest football might be back is may if that or its gonna null and void it but all these bt staff are being paid wages etc so why cant bt subsidise their customers and I bet the ceo and directors and managers have all had pay rises and bonuses its sick

[garybs29]

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@Rizzlers066wrote:
I agree I think they should stop doing internet packages and tv packages and solely concentrate on getting it right with the landlines etc they are failing badly really and not admitting it is even worse imo

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Wow, you are aware that they have a lot of extremely vulnerable customers on old capped broadband & landline only packages that they have been prioritising solving first entirely correctly IMO