Freeze payment for BT Sport

[TALON1973]

@LeHero  I clicked on the BT sport option

[LeHero]

@TALON1973

That’s what I did.  I have the VIP package so I am not just cancelling BT sport, I am trying to either suspend the sport component in it or to step back to the Big Entertainment package.  She said she couldn’t deal with it.

[TALON1973]

@LeHero  I asked for credit on account.. got given it. I’m on max 4K pacage

[Matt-S]

Hi @LeHero,

Have you tried to change your BTTV package via your MyBT account?

Here is a quick guide

Near the bottom of the page you will see a link named- Change your BT TV package or add a bolt-on by logging into My BT

I hope this helps?

Thanks

Matt

[LeHero]

@Matt-S    I tried that yesterday morning. All it said was I was on the full package and would only give me the option of adding bolt-ons.  It gave me no options to change packages.

[Level3]

Went in live chat a couple of days ago re my phone package , call taker sorted me with a new updated package costing me a bit more a month. Simple and easy. Went on live chat last night to raise question about freezing BT sport as there is no live sport and I don’t want to watch saint and greavsie or a game played 10 years ago. Was told that live chat could not sort that and I had to call.

live chat sorted me when I upgraded my package immediately but freezing sky sports was a bridge too far !!! Outrageous quite frankly.

BT follow Sky’s “pause sky sports” example NOW before numerous customers find alternative phone providers 

[JoanneLoughlin77]

Hi Matt S

 I do not have BT tv though. I only use BT sport through sky box connection. How would that translate on my BT . I spent 1 hour approx trying to reach someone and then time on the ports also - with no luck. Is the webchat suspended ? Thanks for your help!!!

[-Richie-]

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@JoanneLoughlin77wrote:

Hi Matt S

 I do not have BT tv though. I only use BT sport through sky box connection. How would that translate on my BT . I spent 1 hour approx trying to reach someone and then time on the ports also - with no luck. Is the webchat suspended ? Thanks for your help!!!

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The link @Matt-S posted was to manage new BT TV packages which include NowTV content, It allows you to upgrade/downgrade, your package is BT Sport on Sky which has no upgrade/downgrade option as your subscription is BT Sport only.
If you're looking to make changes you would need to contact BT by phone.

[Lennybhoy1888]

There seems to be 93 replies how do I view them? I want to suspend my BT Sport until live sport restarts.

[johnandkatie94]

It appears that BT are ripping customers off at a time of national crisis! What do others think?