Freeze payment for BT Sport

[WhispersMum]

WE are exactly the same. Hopefully BT will be listening to comments hear and do the right thing, otherwise I think a lot of people will be moving to other providers in the future.

[WhispersMum]

Well said

[WhispersMum]

Out of interest how long did you hang on? If they do it for one they should do it for all. Perhaps we should all email the culture secretary.

[WhispersMum]

Spoiler

Well said

[k865uk]

You will let us know..... IF you are able to pause your subscriptions???

BT should consider very quickly their actions with regards this issue because people will just cancel their direct debits and let you come get whatever whenever using the situation as their bail out. You will not win longterm IF you upset your loyal customers.

Get your fingers out BT. 

[TALON1973]

@k865uk  While I totally agree with what you say... cancelling a DD will just mean you loose ALL  you have ( phone and internet ) . BT should be more proactive in this.  

[k865uk]

Each case different I agree.... My situ is BTSport only which I have intended to cancel for months and retake as part of Sky. At the moment I paying £36. IF they do not assist then I personally can cancel my direct debit and sort it afterwards.

[GAV1]

Maybe BT could ask Sky for some advice on this and share good practice and customer service from Sky

[TheRealBudski]

Whilst I can see the logic, be very careful about deleting direct debits. If you do this, there is nothing stopping BT from reporting this to the credit agencies which will cause issues for up to 6 years. Especially problematic if you need to remortgage or get credit. 

[Miag123]

Just been on Live Chat with BT regards their Sports package. They are crediting my account for the next month and will continue to do this if sport unavailability continues ( BT Sport & HD pack).

Nothing on the MY BT account about this but they've said this decision has only been made today !!. But I suggest people contact them via Live Chat to get the refund 👍👍⚽️⚽️. Apperantly they are going to put this information onto online accounts