We're seeing some really odd behavior out of our connection.
It's mostly ok, but at times thhe Home Hub 3 will just drop connection (orange DSL light) and refuse to do anything else. Our infinity box seems to be fine (solid power and DSL lights, flashing LAN1). If we restart the home hub then the connection will come back but only for a few minutes before it drops again. And again. And again.
We aren't sure exactly what's causing the issues; it feels like it might be when Steam downloads from an upstairs computer. This machine downstairs doesn't have problems but we can reproduce this issue 100% of the time by starting any download from Steam on that upstairs machine. Nothing else seems to be obviously able to cause the issue.
Any help would be really appreciated.
try connecting direct to modem which will rule out a problem with hub this will help https://community.bt.com/t5/BT-Infinity-Speed-Connection/Poor-upload-speed-literally-halved-from-whe...
so with that set up your internet conenction is ok so have you tried a factory reset of the hub not the modem and see if that helps? have you checked the driver for your network card is up to date from manufacturers website and not rely on windows update
We have tried a factory reset; it didn't help anything. Not too surprising since we haven't changed any settings in the Hub.
The network card drivers on the effected machine are the most recent ones available as per the manufacturer website.
Any other suggestions at all? And if you guys can't help me who should I be looking to to solve this?
Really no advice further advice at all beyond 'reset your router and update your drivers'?
Can no-one even tell me who to call about this?
You could try customer services and see if they will send you a new router. As you internet connection is ok then you are unlikely to be able to get an engineer visit
Or just buy a cheap router and see if that fixes the problem. As you have an Openreach modem, any router with a WAN port capability will do.