Hi everyone, hoping someone can give me some tips as to how to solve this. I have a Smart hub (6a) connected to an Openreach Mk4 socket. It has been very stable for months (since the new socket and hub were provided), but in the last couple of weeks it has been dropping out several times a day. I get the flashing orange ->orange ->blue light show and it reconnects. I reported a fault but all the people at the call centre want to know is how many wifi devices are connected. I have done a factory reset, several soft and hard restarts, none of them make the problem go away. The messages I can see in the event log always show this if I filter on PPP:
:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
Is this BT trying to do something to the router? Or could it be a router fault? Or do I need to lean on BT to get them to test the line properly (I've checked all over for damage to the cables in the house but can't see any).
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Remove the faceplate and connect directly to the test socket with a filter. Also try a quiet line test on 07171 option 2, any noise report a line fault don't mention broadband.
I already tried the quiet line test and got no noise. Mind you my phones are rubbish so it's hard to know for sure... would the noise be obvious? I'll do the test socket thing later today.
the noise should be obvious - crackle/hiss
Hi, I think the quiet line test is fine. I only have cordless phones and there always seems to be a bit of a background hiss, but it does not get any worse during the test at least!
I've swapped to the test socket and the connection has been stable so far - probably too soon to tell if it's permanent. But my download speed is now only half what it should be (approx 40mb vs the usual 76mb). I'll try it again on the BT test with an ethernet connection when I get a chance.
I ran the BT Wholesale test, and it reported that my IP profile was now 45.4Mbps... I've never known it be reduced before. How long does it take before that gets put back up to 80mbps again?
can you post the stats from your hub please - advanced settings/technical log
Sure, here you are: (NB still connected to the test socket, should I put the faceplate back on yet?)
BT Hub 6A
1 Days, 1 Hours 53 Minutes 2 Seconds
15.00 Mbps / 49.00 Mbps
32541 / 93052
16.5 dB / 17.8 dB
5237 MB Uploaded / 15418 MB Downloaded
Smart (Channel 11)
Smart (Channel 36)
If your line is now stable in the test socket then leave it there for now. If it remains stable then DLM should relent and increase your speed again.
Personally if it's not causing problems I would leave as is until the line's recovered and speed has settled.
I would get a cheap corded phone and recheck the quite line test and if any line noise report a fault and get it fixed until you can get a stable conenction your speed will not improve if it has been dropping connection as often as you said and in addition you have been resetting then it could take a while for speed to recover