No noise on the quiet line test on a corded phone, but my connection has dropped several times today after 4 days without a drop. Still plugged into the test socket BTW. What are the next steps? Thanks.
Thanks for checking the line for any noise. I think we'll need to take a closer look at this for you so can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.
Thank you for sending in your details. I'm sorry you're experiencing issues with your connection. I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today.
I've ran a few checks on your connection and its picking up a fault on the line. We'll need to arrange an engineer to go out and investigate the fault. In order to book the engineer's appointment, I do need to speak to you in person. Please can you let me know what would be a good time for me to call tomorrow?
Hi Paddy, sorry I was off work today so I kept the mobile off 🙂
If you try me tomorrow after 1pm I’ll keep it switched on.
Hi, the Openreach engineer has just been. He couldn’t find any fault on the line, and suggested trying a new Hub 6. Not sure whether I have to request that or he will do it?
you need to do it by phoning custmer services
OK, PaddyB spoke to me on Saturday and advised me to see how the old hub performed, as it had been stable for over 24 hours. However it then disconnected a few times, so I've switched over the new hub that was sent to me. Unfortunately that is still disconnecting several times a day. It reconnects faster than the old one, but there are still drops. In fact today it has disconnected at 00:00, 06:11, 06:39 and 06:51. If the line checks out and the new hub doesn't make a difference, what can it be??