Frequent disconnections and speed issues

[john46]

Hi paul
Glad to see you have had an engineer involved please keep this thread informed of progress

[paulmcfadyen]

First attempt at watching iPlayer since yesterday's engineer and within seconds, spinning circle to indicate programme data not getting through. 

As previously, restarting router instantly resolves this.

What's the next stage in getting my connection to work properly without constantly restarting router?

[john46]

you need to go back to the mods again

[paulmcfadyen]

Thanks. Have done that too.

[paulmcfadyen]

Phone call received today from BT rep who promptly put me through to a second rep.

Second rep had no idea who I was and insisted that I had called BT.  Seemed to think I wanted to report a new fault and could not find details of ongoing fault as described here, in emails to forum moderator and in conversation with engineer.

Rep eventually agreed that it would be better if forum moderator passed full details to whoever is dealing with this.

Waiting to be contacted by somebody who has details of the fault with next steps...

[john46]

Hi you need the mods direct that sounds like the help line you need to contact the mods via there link direct with an original reference numbers you have from them this is there link again http://bt.custhelp.com/app/contact_email/c/4951

[paulmcfadyen]

After phone conversation with forum moderator on Friday, a second engineer attended today.

Engineer immediately identified a very high level of errors and after spending three hours at the exchange, advised that there had been a strained cable at the exchange so he had reterminated.

All seemed well until about four hours later, when problems recurred, exactly as before.

Have emailed form moderator again for further advice.  Patience is running out and don't think I should be paying every month for this service.

Does anybody have experience of this fault and how was it resolved?!

Thanks.