I hope that somebody else has had a similar experience or knows how I might sort out problems experienced over the last few months.
Every few days, internet seems to completely disconnect, although router still indicates connection and sync at about 13 Mbps.
This typically happens during/shortly after watching iPlayer. It never seems to completely disconnect during watching, but becomes unwatchable due to constant/almost constant spinning circle. Indicated sync speed remains at or around 13 Mbps but clearly this is not the speed available when his happens. Typically connections to all devices fail completely by the morning after watching iPlayer.
Always, restarting the router solves the issue for a day or two until the cycle repeats itself.
This happens identically with three separate routers (One Homehub 2 and two Netgear DG834G) and so I think I can safely assume it's a BT Broadband problem, not a problem with my equipment. Have replaced microfilter to no avail, connected directly to test socket so no internal wiring to consider.
Will be looking for BT to release me from contract if this can't be resolved as it's becoming increasingly frustrating!
Very many thanks if anyone can help.
Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
Thanks for your quick reply.
Stats from Netgear router just now are as follows. I can switch to Homehub if this helps with any diagnosis.
|System Up Time 01:23:29|
Quiet line test is completely silent.
Will post speedtest results shortly when I move to desktop PC.
Can't get speedtester to work just now but will run this and post results in the morning.
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
|0 Kbps||21000 Kbps|
Max Achievable Speed
| Download speedachieved during the test was - 7051 Kbps|
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Your DSL Connection Rate :13264 Kbps(DOWN-STREAM), 828 Kbps(UP-STREAM)
IP Profile for your line is - 11702 Kbps
2. Upstream Test: -provides background information.
|0 Kbps||828 Kbps|
Max Achievable Speed
|>Upload speed achieved during the test was - 348 Kbps|
Upstream Rate IP profile on your line is - 828 Kbps
We were unable to identify any performance problem with your service at this time.
Forum moderator suggested engineer visit, which happened today.
After hours of struggling to find any problem, he eventually detected some "errors" and though swapping to alternative pair from cabinet to exchange might help.
Will post back if problems continue...