I returned to BT from Sky primarily because BT garanteed a faster connection than I already had for a cheaper price.
On Sky I got frustrated watching my line speed on ADSL2 drop from 10Mbps to 5.5Mbps. I waited for an age for FTTC to be installed in the cab I am connected to which isnt the nearest cab to me by a long shot. The day it was activated I ordered Sky Fibre and got 14Mbps. I moved back to BT last year after they promised a garanteed 15Mbps and expected to achieve 17-25Mbps. I was getting 14Mbps, now its 11-12Mbps.
I have had an engineer out from OpenReach who spent about 2 hours checking everything she possibly could but could not find a fault. Line tests all report back clean but speed is utter pants. I have a NTE5 master socket. I have a HH5 & an OpenReach modem (preferred).
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
|FTTC Range A (Clean)||25||17.6||4.4||2.6||--||Available|
|FTTC Range B (Impacted)||19.2||8.8||4.1||1.2||--||Available|
|WBC ADSL 2+||Up to 5.5||--||4.5 to 6.5||Available|
|WBC ADSL 2+ Annex M||Up to 5.5||Up to 1||4.5 to 6.5||Available|
|ADSL Max||Up to 4.5||--||3 to 7.5||Available|
|WBC Fixed Rate||2||--||--||Available|
|FTTP on Demand||330||30||--||Available|
From HH Helpdesk
|3. Firmware version:||Software version 220.127.116.11.83.8.204 (Type A) Last updated Unknown|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||0 days, 05:14:26|
|6. Data rate:||1122 / 11549|
|7. Maximum data rate:||1121 / 11098|
|8. Noise margin:||6.3 / 5.9|
|9. Line attenuation:||14.7 / 30.5|
|10. Signal attenuation:||14.7 / 26.3|
I have been in contact with BT helpdesk but they want to send an Engineer. Is there any way that I can get BT to reset the DSLAM on my connection without sending an engineer? All other ISPs do this through 2nd/3rd line support BEFORE an engineer attends. Is there a way to get BT to connect me to the cab that is 200 yards away instead of a mile away? My current cab has FTTP available, how can I look to order this? Would changing the master socket to a SSFP Infinity one make any difference?
I am just getting frustrated with an ever degrading system. I don't store anything locally, it's all in the cloud, I prefer to buy digital copies of films/games/music.